Billing issue

KieranG0913 — Sat, 03 May 2025 08:16:36 GMT

Hi ,

I signed up for 12.99 per month plan with the second month free - but I have been charged -

12.99 - 25th March , 3rd April , 25th April , 28th April - ????

Can come back to me as to why this is happening?

Re: Billing issue

dalyer — Sat, 03 May 2025 10:09:31 GMT

Are you sure that the second month free offer was running at this time?

Oh - I guess that it was?

https://48.ie/legal/terms-and-conditions#62

62. December 2024 - February 2025 - 48 One Month Free Promotion

The following terms and conditions for the one Month Free plan Promotion (the “Promotion”) are in addition to the 48 Terms of service  https://48.ie/legal/terms-and-conditions.

Promotion: Free 1 x €12.99 monthly 48 plan subject to the below eligibility criteria.

Promotion Dates: 17th December 2024 – 28th February 2025 inclusive.

Your right to avail of the Promotion (eligibility) is exclusively subject to you meeting each of the following:

i) Ordering and activating a 48 SIM on a new account during the Promotion Dates, and

ii) Join 48 as a new customer by buying a €12.99 plan before 31st March 2025.

What exactly does your Transactions page kids in terms of payments/purchases?

https://48.ie/my48/transactions

Do you mean that you can see membership plan purchases (auto-renewals?) as follows:

€12.99 - 25th March
€12.99 - 3rd April
€12.99 - 25th April
??? - 28th April?

Are you sure that #2 isn't the one-time activation fee of €12.99 charged when you buy your first membership plan?

What exactly happened on 28th April?

You'll probably have to contact 48 support for assistance with this.

See the links in my signature below.

Re: Billing issue

KieranG0913 — Tue, 06 May 2025 06:23:45 GMT

Hi Thanks you for the answer - there was a 2nd take in April - do you have a contact number for them?

Re: Billing issue

dalyer — Tue, 06 May 2025 07:13:21 GMT

To contact 48 support see the links in my signature below.

The last link includes a phone number which is technically for complaints but others have used it to contact customer support.

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