topic Re: No signal, I cannot make or receive calls or use data in Phones

Roaming down for everyone?

RyanB9740 — Thu, 17 Oct 2024 11:44:49 GMT

I have been advised that roaming is down for EVERYONE on 48 who is roaming. Not acceptable. Is this the case for every person roaming right now?

Re: Roaming down for everyone

dalyer — Thu, 17 Oct 2024 11:44:32 GMT

Advised by whom?

You might want to contact 48 support about this?

See the links in my signature below.

Re: Roaming down for everyone?

StephenR1275 — Thu, 17 Oct 2024 12:42:44 GMT

"Customers are currently experiencing issues with calls, data, and text services while roaming. Our technical team is working to resolve this disruption as soon as possible, and we thank you for your patience."

Reply I got from an agent on the live chat.

Re: Roaming down for everyone

DenisO5398 — Thu, 17 Oct 2024 12:43:36 GMT

Advised by 48 - When you go on to their chat they have an automated message stating they are having issues with EU roaming.

"Some Customers are currently experiencing issues with Calls, data and text services while roaming. our technical team is working to resolve this disruption as soon as possible and we thank you for your patience."

I would safely say if they are reporting an issue its for pretty much everyone bar the lucky few. Son is in Vienna and nothing since early this morning, no way to use phone outside of wifi.

Re: Roaming down for everyone?

DenisO5398 — Thu, 17 Oct 2024 12:45:09 GMT

Its the case for me. My plan happened to renew this morning and the renewal won't apply to my account. Chat support are just spitting out the same message about roaming issues.

So id say its a BIG issue they are trying to resolve as no agents available to talk to direct just the automated message.

Re: Roaming down for everyone?

IseultH1238 — Thu, 17 Oct 2024 12:53:47 GMT

same issue for my teen in France

Re: Roaming down for everyone?

EdF7673 — Thu, 17 Oct 2024 13:29:44 GMT

This is really a joke, I am in Spain and I have no phone for 3 hours, I recently moved from Vodafone and it is really terrible now to not be able to take calls, I am losing a lot of money with clients going elsewhere - what is the issue and WHEN will it be fixed??

Re: No signal, I cannot make or receive calls or use data

EoinK2061 — Thu, 17 Oct 2024 13:52:00 GMT

I contacted 48 support as I have the same issue today while roaming. They said it is a "roaming network issue" and that technicians are working on a resolution. The only advice offered was to wait.

Yesterday everything was working fine, but no signal all day today.

Roaming not working- no data or connectivity

SeanS3227 — Thu, 17 Oct 2024 14:12:31 GMT

Was last working yesterday, currently roaming in Germany and Czechia with an iPhone 13 pro max. Made no changes. No settings changes. Tried all troubleshooting methods such as toggling international profile, changing APN settings, restarting phone. No error messages on phone.

When I say no signal, I mean no signal at all, calls texts or data, no connection.

If I do a manual search, I can find 3 networks, but unable to connect to any.

Makes no difference if I disloge the sim card. Or restart the phone. Or switch to airplane mode.

After contacting support, they gave the following message:

“ Some customers are currently experiencing issues using calls, Data and text services while roaming. Our technical team is working to resolve this disruption as soon as possible. We thank you for your patience.”

Posting this for anybody panic Googling the issue to see since the useless 48 staff members and their offshore customer support is unable to raise a simple banner on their website or app to let customers know roaming is down. I now get why people give this network so much stick.

Roaming No service, cannot call text or use data

Hopek7230 — Thu, 17 Oct 2024 14:13:57 GMT

My sim was working fine yesterday and when i left the accom this morning it was not connecting even though it had full bars.
It kept saying no service emergency calls only and now it just says emergency calls only. The sim seems to be turnin off randomly with the 🚫 sign coming up once in a while. I tried to text my sister and it has been stuck on waiting for connection before just saying it could not be sent. I have tried resetting apn, replacing apn, flight mode, remove and putting back the sim card, turning on and off my phone, turning the sim off in the settings, changing network from manual to automatic and to manual again (international) checked my balance automated the network and also tried manually selecting different networks, updated my phone.

And nothing has worked. I tried going through the bot to speak to an agent but all they told me was that the it team is working on it but when i asked for them to elaborate on the issue they repeated the same thing that they are aware of some users having issues with roaming connectivity.
I have been going around in circles tbh and i am abroad for school in a country where the language is different and using my phone is necessary to find my way cause i wont be able to ask directions. I cant just "use local wifi" like the agent told me to because this is a city and if you dont A. Have the login or B. Ordered something or C. Paid 30€ for it, you cannot use the wifi😭

Im not in kansas anymore toto

Re: Roaming No service, cannot call text or use data

SeanS3227 — Thu, 17 Oct 2024 14:15:18 GMT

Contacted support and got this reply:

“ Some customers are currently experiencing issues using calls, Data and text services while roaming. Our technical team is working to resolve this disruption as soon as possible. We thank you for your patience.”

Looks like roaming is down, I’m also affected. You’d think they’d raise a banner to let us know to avoid spending hours troubleshooting. Guess that’s the price of going with a cheap network, useless offshored customer support!

Re: Roaming down for everyone?

SeanS3227 — Thu, 17 Oct 2024 14:25:33 GMT

Agents are never available to talk to directly. This is an issue with 48 support hiring cheap offshore support agents. They are supplied with canned responses and have no ability to actually help. Guess it’s the drawback of cheap mobile networks!

Re: Roaming No service, cannot call text or use data

garyw12 — Thu, 17 Oct 2024 14:29:22 GMT

Same, im in Nottingham and at 11pm last night the network went down, still not fixed, support gave the same message with no elaboration when they think it be sorted

Re: Roaming down for everyone?

SeanB3045 — Thu, 17 Oct 2024 14:42:04 GMT

It is showing no signal for me and my Mom here in Majorca. In the morning I still had data, so I thought it was just my Mom's phone. I made sure it was on the roaming network profile in the 48 App, restarted the phone, etc. then tried contacting an agent via the apartment Wi-Fi. After 30 minutes on hold, my phone showed no signal, so I presumed it was a wider issue and told her to end the support chat.

I am more annoyed the way the support chat has people waiting without giving a clue of the waiting time when someone will assist. Most other chat services I have used at least show the queue position or an estimate wait time in 5 minute increments, where as my mother was left waiting keeping the screen awake not knowing whether someone was about to answer until I told her my 48 stopped working.

Re: Roaming down for everyone?

EdF7673 — Thu, 17 Oct 2024 14:47:39 GMT

Still no service here in Spain - really not great lads

Re: Roaming No service, cannot call text or use data

EdF7673 — Thu, 17 Oct 2024 14:49:33 GMT

Is 48 part of THREE? I can't find them on X either, I'll be moving soon - this is the second week with issues for me connecting to data and calls - lost business today

Re: Roaming down for everyone?

dalyer — Thu, 17 Oct 2024 15:30:28 GMT

Maybe try the phone number in the last link in my signature (if you can get to a phone with a connection! :-|)

Re: Roaming down for everyone?

DouglasL0146 — Thu, 17 Oct 2024 15:41:09 GMT

Same for me in Italy, fine until this morning then no service. 48.ie also seems slow/broken from italy

No signal, no service whatsoever

JohnC5301 — Thu, 17 Oct 2024 15:48:41 GMT

Here in Spain, no service. Website says working on technical roaming problems. No idea of timeline fix ?
Very frustrated customer

Re: No signal, no service whatsoever

dalyer — Thu, 17 Oct 2024 16:04:43 GMT

There seems to be a general problem with 48 roaming today.

(Merged with the existing roaming problems thread to avoid fragmentation and duplicate threads/posts).