https://community.48.ie/t5/Phones/Charged-12-99-activation-fee-again-for-replacement-SIM/m-p/66571#M6084 <P>Told by whom?</P> <P>If you mean by me then that was simply my understanding:</P> <UL> <LI><A href="https://www.askaboutmoney.com/threads/boi-letter-of-offer-timeline.237944/" target="_blank" rel="noopener">https://www.askaboutmoney.com/threads/boi-letter-of-offer-timeline.237944/</A></LI> </UL> <P>Perhaps I was wrong?</P> <P>You should contact 48 support to check this with them.</P> <P>Maybe they now charge for activation of replacment as well as new SIMs.</P> <P>They used not do this but perhaps the policy and terms and conditions have changed?</P> <P>But I can't find anything to that effect.</P> <P>And this certainly suggests that the activation fee is only charged once for the initial activation and purchase of first plan:</P> <UL> <LI><A href="https://48.ie/legal/price-plan-details" target="_blank" rel="noopener">https://48.ie/legal/price-plan-details</A></LI> </UL> <DIV class="mobile-h5 desktop-md-h6"><EM><STRONG>€12.99 Plan</STRONG></EM></DIV> <P class="mt-2"><EM>This €12.99 Plan is only available to new 48 customers who order their 48 SIM and purchase a €12.99 Plan&nbsp;from the 5<SUP>th&nbsp;</SUP>April 2022. A one-time activation fee of €12.99 applies with the first plan purchase.</EM></P> <P>Are you sure that you activated your SIM as a replacement and not a brand new SIM?</P> <P>Is the phone number on the new SIM the same as the one that you were using with the original SIM?</P> <P>Are you still using the same account and email address/password login to manage the new SIM?</P> <P>To contact 48 support see the links in my signature below.</P> Thu, 17 Oct 2024 09:04:03 GMT dalyer 2024-10-17T09:04:03Z https://community.48.ie/t5/Phones/Charged-12-99-activation-fee-again-for-replacement-SIM/m-p/66570#M6083 <P>I ordered a replacement SIM and was told I wouldn't be charged the activation fee of 12.99 again. But i got charged 12.99 twice when I was recharging my plan.&nbsp;</P> <P>Please confirm if it's supposed to happen like that and if not how can I get my money back?</P> Thu, 17 Oct 2024 09:03:08 GMT https://community.48.ie/t5/Phones/Charged-12-99-activation-fee-again-for-replacement-SIM/m-p/66570#M6083 anugrahaa0713 2024-10-17T09:03:08Z https://community.48.ie/t5/Phones/Charged-12-99-activation-fee-again-for-replacement-SIM/m-p/66571#M6084 <P>Told by whom?</P> <P>If you mean by me then that was simply my understanding:</P> <UL> <LI><A href="https://www.askaboutmoney.com/threads/boi-letter-of-offer-timeline.237944/" target="_blank" rel="noopener">https://www.askaboutmoney.com/threads/boi-letter-of-offer-timeline.237944/</A></LI> </UL> <P>Perhaps I was wrong?</P> <P>You should contact 48 support to check this with them.</P> <P>Maybe they now charge for activation of replacment as well as new SIMs.</P> <P>They used not do this but perhaps the policy and terms and conditions have changed?</P> <P>But I can't find anything to that effect.</P> <P>And this certainly suggests that the activation fee is only charged once for the initial activation and purchase of first plan:</P> <UL> <LI><A href="https://48.ie/legal/price-plan-details" target="_blank" rel="noopener">https://48.ie/legal/price-plan-details</A></LI> </UL> <DIV class="mobile-h5 desktop-md-h6"><EM><STRONG>€12.99 Plan</STRONG></EM></DIV> <P class="mt-2"><EM>This €12.99 Plan is only available to new 48 customers who order their 48 SIM and purchase a €12.99 Plan&nbsp;from the 5<SUP>th&nbsp;</SUP>April 2022. A one-time activation fee of €12.99 applies with the first plan purchase.</EM></P> <P>Are you sure that you activated your SIM as a replacement and not a brand new SIM?</P> <P>Is the phone number on the new SIM the same as the one that you were using with the original SIM?</P> <P>Are you still using the same account and email address/password login to manage the new SIM?</P> <P>To contact 48 support see the links in my signature below.</P> Thu, 17 Oct 2024 09:04:03 GMT https://community.48.ie/t5/Phones/Charged-12-99-activation-fee-again-for-replacement-SIM/m-p/66571#M6084 dalyer 2024-10-17T09:04:03Z