topic Payment deducted twice in Phones

Payment deducted twice

shriramD6886 — Wed, 04 Sep 2024 10:16:19 GMT

Hi,
I recharged my plan for a month, initially it showed error for payment and for second time when i tried to pay, my payment was deducted twice. Can you help to get the refund please.
Thanks

Re: Payment deducted twice

dalyer — Wed, 04 Sep 2024 10:18:14 GMT

Is it your first membership plan purchase?

If so then that involves €12.99 for the membership plan and another €12.99 for the one-time activation fee.

The second month's plan should be free so effectively cancelling out the activation fee.

If it wasn't your first membership plan purchase then...

Are you sure that you didn't inadvertently buy two membership plans?

What does your My48 account Dashboard say about your current membership plan status and expiry date?

https://48.ie/my48

Does your Buy Plan page also list an upcoming membership plan?

https://48.ie/my48/memberships

What does your Transactions page say about recent payments/purchases?

https://48.ie/my48/transactions

If you do need a refund then you'll have to contact 48 support for further assistance.

See the links in my signature below.

Re: Payment deducted twice

SubhashreeB6630 — Tue, 24 Sep 2024 12:45:28 GMT

Hi @48 team,

My money got deducted twice during buying a membership of 10.99 euro and this is happening for couple of months in 2024 already.

Please help getting my refund back. Else I need to take this case seriously in higher level.

This is non negotiable that there is no help for the people who have already complained about it for so many months.

Re: Payment deducted twice

dalyer — Tue, 24 Sep 2024 12:50:14 GMT

Nobody here on the Community Forum can help you with this.

You need to contact 48 support about it.

See the links in my signature below.