topic Re: Telephoning number in Spain in Phones

Telephoning number in Spain

DonalM8216 — Fri, 21 Jun 2024 09:12:32 GMT

I bought €10 credit as I need to phone a number in Spain. I keep getting a message saying the number is not recognised. (The number is correct). Is there something else I need to do before making an international call?

Thanks.

Re: Telephoning number in Spain

dalyer — Fri, 21 Jun 2024 09:59:07 GMT

I presume you mean that you put €10 cash credit on your account to pay for international calls?

Do you also have an active membership plan?

You need both an active membership plan and cash credit on your account to make international calls.

What exactly is the message that you're getting?

What is the format of the number/prefixes?

Are you sure that it's a regular Spanish landline or mobile number and not, perhaps, one that can only be called from within Spain?

Are you definitely using the correct prefixes?

https://www.prokerala.com/how-to/call/spain?from=ireland

If you need to contact 48 support about this then see the links in my signature below.

Re: Telephoning number in Spain

DonalM8216 — Mon, 24 Jun 2024 05:28:21 GMT

Thanks for your reply. Yes I have an active account and the number is correct. (It works fine on my wife's phone). The message is something like "The number you have dialled is not recognised".

Regards,

Re: Telephoning number in Spain

dalyer — Mon, 24 Jun 2024 08:22:25 GMT

Is your wife's phone also on 48?

You'll probably need to contact 48 support to get them to look into and hopefully fix this issue.

See the links in my signature below.