topic Re: New sim has a new number in Phones

Number changed - how do I keep my old number?

ZoeE6877 — Sun, 05 May 2024 09:19:10 GMT

Hiya. My old phone number changed over to a new one. I wanted to keep my old number. How can I change it back to my old number. Thanks

Re: Number changed - how do I keep my old number?

dalyer — Sun, 05 May 2024 09:19:52 GMT

By default a new 48 SIM comes with a new 089 number.

If you want to retain your existing number then you need to port it over to 48 from your old carrier:

https://community.48.ie/t5/The-Knowledge-Base/Getting-Started-Moving-Your-Number/ta-p/53100

If you need to contact 48 support about this then see the link in my signature below.

New sim has a new number

ZoeE6877 — Mon, 13 May 2024 16:00:14 GMT

Hi all.
I have recently changed over to 48. However my old number never ported over. My plan with my old number has ceased. How can I get my old number back.

Re: New sim has a new number

dalyer — Mon, 13 May 2024 16:06:32 GMT

Duplicate posts/threads merged.

No need to create multiple threads for the same issue.

Particularly when you already received advice on what to do:

https://community.48.ie/t5/Phones/Number-changed-how-do-I-keep-my-old-number/m-p/63054/highlight/true#M4995

If you can't receive the porting security text because you have no service on your old network then you need to follow the instructions here:

https://community.48.ie/t5/The-Knowledge-Base/Getting-Started-Moving-Your-Number/ta-p/53100

If your old network SIM has no service or you can't receive the security code SMS, then you will need to make contact with your old provider as they will have visibility of your old account.

Re: New sim has a new number

ZoeE6877 — Mon, 13 May 2024 16:06:05 GMT

Apologies! I lost the previous message. Thank you.

Re: New sim has a new number

ZoeE6877 — Mon, 13 May 2024 16:08:53 GMT

When I try to enter my old number. I get an error notification. How can I Rectify this. It says that the msisdn already exists. This is from my initial entry of my original number.

Re: New sim has a new number

dalyer — Mon, 13 May 2024 18:03:34 GMT

You'll have to contact 48 support for assistance with this.

See the links in my signature below.