topic Plan not working in Phones

Bought membership plan but no service

BaileyH9995 — Tue, 12 Mar 2024 22:58:10 GMT

Hi
I paid for my sons plan 12.99 but it won’t work and it’s says I have 2 cent in my account
How can I fix this

BaileyH9995 — Tue, 12 Mar 2024 22:40:21 GMT

How to contact customer care
My sons plan is not working but it took my money

dalyer — Tue, 12 Mar 2024 22:57:25 GMT

Same questions/suggestions as I posted below apply here to what looks like the identical issue:

Is this your first time buying membership or have you had one before with calls/texts/data working ok?

What does your My48 account Dashboard say about your current membership status, allowance balances and expiry date?

What does your Transactions page say about the recent payment?

Does your Buy Plan page list any upcoming membership?

If you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com

dalyer — Tue, 12 Mar 2024 22:55:26 GMT

To contact 48 support see the link in my signature below or email them at support@48months.zendesk.com