topic Re: Suspicious email in Phones

Suspicious email

DagmarS9960 — Tue, 07 Nov 2023 11:09:50 GMT

Got an email some minutes ago
From 48. We recently identified that some 48 customers are using legacy data settings in their handset. To remain connected to our data service we require you to update your device APN settings. If these settings are not updated before 19th November 2023, you will lose connection to our data services. See on48.ie/DataAPN for instructions to update your settings. Thank you for being with 48.

Think it is a scam, can somebody confirm please

Re: Suspicious email

eamo1989 — Tue, 07 Nov 2023 11:33:20 GMT

I got an SMS saying the same thing

Re: Suspicious email

LasS6883 — Tue, 07 Nov 2023 12:07:04 GMT

It's not a scam.

It's in relation to this:

https://community.48.ie/t5/The-Knowledge-Base/Upcoming-Maintenance-Data-APN/ta-p/60366

Re: Suspicious email

dalyer — Tue, 07 Nov 2023 12:09:43 GMT

See my post above (which, for some reason, appears under the wrong name).

It's in relation to this:

https://community.48.ie/t5/The-Knowledge-Base/Upcoming-Maintenance-Data-APN/ta-p/60366

Re: Suspicious email

SuzanneD4980 — Tue, 07 Nov 2023 16:44:49 GMT

I updated my APN settings to the above but it says I have no data connection when I google anything. I have a Samsung 21 so its a relatively new phone, apps working fine, just google not working. Any ideas? Have switched phone on & off but still not working.

Re: Suspicious email

SuzanneD4980 — Tue, 07 Nov 2023 16:55:08 GMT

Apps not working either now.

Re: Suspicious email

dalyer — Tue, 07 Nov 2023 17:08:13 GMT

What do you mean "apps not working"?

What apps?

On what connection - wifi or carrier data?

Did they work before for you?

If so what changed in the meantime?

If you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com