topic Re: SIM not working on Android v14 in Phones

SIM not working on Android v14

ConorL0660 — Fri, 13 Oct 2023 21:21:23 GMT

Pixel 7 updated to Android version 14. SIM was working fine before but stopped since the upgrade and can't connect to the network.

Tested 48 SIM in wife's phone and it still works. Wife's 3 SIM also not working on Android 14.

Anyone experience the same? Or know if this an Android 14 or network problem?

Thanks

Re: SIM not working on Android v14

dalyer — Fri, 13 Oct 2023 21:40:30 GMT

What does a manual search for networks show?

What if you toggle airplane mode on and off again?

Re: SIM not working on Android v14

ConorL0660 — Fri, 13 Oct 2023 21:50:20 GMT

Thanks for the reply. Tried both after reading about similar issues for a beta version of Android 14.

Toggling airplane mode off/on makes no difference. Manual network search shows "Couldn't find networks. Try again".

Same Sim card worked fine before upgrade and also fine in an android phone not on v14.

Re: SIM not working on Android v14

dalyer — Fri, 13 Oct 2023 21:54:07 GMT

Maybe check, and reconfigure, any network settings?

Is roaming/data roaming still enabled?

Could the update have changed network related settings?

Could you do a backup and factory reset and then configure from scratch?

It certainly sounds like the software/settings rather than the SIM itself.

Unless there is some incompatibility between the SIMs and Android 14.

Re: SIM not working on Android v14

dalyer — Fri, 13 Oct 2023 21:58:18 GMT

Some other suggestions here, but you may have seen them already?

https://www.getdroidtips.com/fix-android-14-network-issue/

Re: SIM not working on Android v14

ConorL0660 — Sat, 14 Oct 2023 08:13:15 GMT

Yeah, had found those. Opted into the Android beta program. Installed a newer update for v14 and still not working.

Will be trying an eir SIM later to compare. After that will try reinstalling Android v14. Will post a reply later with results.

Re: SIM not working on Android v14

dalyer — Sat, 14 Oct 2023 11:53:50 GMT

Another bit of a stab in the dark but have you tried toggling the "Use SIM" option off and on?

https://www.reddit.com/r/android_beta/comments/12k8ci2/android_14_beta_1_how_to_restore_cellular/

Re: SIM not working on Android v14

ConorL0660 — Sat, 14 Oct 2023 12:26:10 GMT

Thanks again. Tried that and have reset network settings along with toggling different options like preferred network type. Still the same.

Contacted 48 support. They are not aware of any issues with new Android v14 and expect everything to work. That's not been my experience but maybe something went wrong when my phone was updating

Re: SIM not working on Android v14

dalyer — Sat, 14 Oct 2023 15:28:27 GMT

Have you tried a factory reset and reconfiguration?

Obviously this will wipe everything so you'll want to do some sort of backup.

Otherwise I'm stumped unfortunately.

Re: SIM not working on Android v14

ConorL0660 — Sat, 14 Oct 2023 23:00:22 GMT

Backed everything up (hopefully). Reset phone to factory settings. Android 14 was still installed after a full reset. Sim card still not working! Not sure what next. Maybe try to reinstall Android v13 somehow.

Re: SIM not working on Android v14

ConorL0660 — Sun, 15 Oct 2023 15:21:50 GMT

Last update. Tried Sim cards for 48, 3 and eir. All 3 not working. Contacted google support. They've not seen the issue before after a n Android version upgrade. They offered a repair so will have to send the phone off. Hopefully this is a once off and nobody experiences the same.

Re: SIM not working on Android v14

dalyer — Sun, 15 Oct 2023 15:26:37 GMT

@ConorL0660 wrote:

Last update. Tried Sim cards for 48, 3 and eir. All 3 not working.

I wonder if there's any possibility that the update does not support the Irish mobile frequencies or something? Was it a general update or could it have been region specific? On the other hand such frequency issues normally only arise with stuff like Chinese phones which have different software for China/Asia and other regions/Global.

@ConorL0660 wrote:

Contacted google support. They've not seen the issue before after a n Android version upgrade. They offered a repair so will have to send the phone off. Hopefully this is a once off and nobody experiences the same.

Hope you get sorted sooner rather than later. Good luck and thanks for posting back with that info which, as you say, might help others.