topic Re: 19 digit sim number in Phones

19 digit sim number

KetanRajendraR1892 — Mon, 25 Apr 2022 14:50:11 GMT

Hi, where can i find the 19 digit sim card number.if you could please help me with that?

Re: 19 digit sim number

dalyer — Mon, 25 Apr 2022 16:33:41 GMT

Do you mean for activating the SIM?

Do you mean 18 digit number?

See here:

https://community.48.ie/t5/The-Knowledgebase/Getting-Started-How-to-Activate-your-48-SIM/ta-p/53099

Re: 19 digit sim number

KetanRajendraR1892 — Tue, 26 Apr 2022 11:27:48 GMT

No i am trying to port and getting an error saying msisdn number is not available?

Re: 19 digit sim number

dalyer — Tue, 26 Apr 2022 12:29:48 GMT

Trying to port a number from 48 to another provider or to 48 from another provider?

Where exactly are you getting the error?

What is the exact error message?

What if you try prefixing 0 to the 18 digit number mentioned in the link that I posted above?

E.g. in their example, 0893531110001234567?

Re: 19 digit sim number

KetanRajendraR1892 — Tue, 26 Apr 2022 12:54:16 GMT

When i request a port in to move from 48 to lyca
I get the port request rejected saying this Dear Customer ,Your portout has been rejected due to the reason 'MSISDN not available to Donor' please contact your donor operator
Please advise
I have the 18 digit number and everything else is also correct

Re: 19 digit sim number

dalyer — Tue, 26 Apr 2022 13:50:12 GMT

I presume that the "donor operator" in this context is 48 so you'll have to contact 48 support.

See the link in my signature below or email them at support@48months.zendesk.com

Re: 19 digit sim number

KetanRajendraR1892 — Tue, 26 Apr 2022 15:45:12 GMT

Will try that out today
If not do you have any other advise?

Re: 19 digit sim number

dalyer — Tue, 26 Apr 2022 16:31:42 GMT

@KetanRajendraR1892 wrote:
Will try that out today
If not do you have any other advise?

Unfortunately not.

I suspect that only 48 support will be able to help with this issue.

Re: 19 digit sim number

KetanRajendraR1892 — Thu, 28 Apr 2022 05:06:29 GMT

Is there any contact number listed
I dont seem to get any revert on email

Re: 19 digit sim number

dalyer — Thu, 28 Apr 2022 10:07:21 GMT

The only number is the one on the code of practice/complaints page. You could try that I guess?

https://48.ie/legal/code-of-practice