topic Re: Service Problems - Verification SMS in Phones

Service Problems - Verification SMS

JosephD7343 — Tue, 05 Jan 2021 17:08:54 GMT

Hi, wonder if someone can help me with a tricky issue.

I have been using 48 for 3 months now, and normal calling, sms, internet are all working mostly fine.
However,
I cannot receive verification/password SMS messages from certain services. For example requests from SumUp or pins numbers from DocuSign or Verified by Visa.
Other services can message me fine, e.g. Banks, 48 notifications, An Post, DHL and individuals.

At a guess it's something to do with where the message is coming from, potentially outside Ireland ?
The same services could message me fine when I was on Vodafone a few months ago, or on Gomo previously. The same services are working fine for my wife. I've confirmed the numbers.

I have been in touch with 48 customer care but they could not help at all.

If anyone has any ideas that would be great... otherwise I will have to move to another provider this week. Thanks.

Re: Service Problems - Verification SMS

dalyer — Tue, 05 Jan 2021 18:04:50 GMT

A few people have reported such problems but it seems to be OK for others.

For example I get all of mine - including Verified by VISA which is one of the one that you report as problematic?

I don't really understand why some people have problems in this area but if 48 support can't explain or fix it maybe nobody can? 😞

Re: Service Problems - Verification SMS

KathrynM6726 — Wed, 05 May 2021 16:00:15 GMT

I have the same issue. Generally banking or verification One Time Passcodes (OTP). This issues stops me from online banking or making online purchases on my credit card.

I have been onto 48 MULTIPLE times.. NO HELP AT ALL .
I am sooo sick of this issue, it is extremely frustrating.

If something is not resolved soon I will leave 48 as I need to be able to carry on with my online banking.

48 keep telling me - nothing has been stopped on my account... but still can't receive OTP codes since I joined 48 in Jan 21. And BEGORE I joined 48... i had no problem receiving these codes with ANY other mobile phone provider

Re: Service Problems - Verification SMS

Kerryc9216 — Thu, 06 May 2021 07:45:56 GMT

I am having the same issue. All was fine with previous provider ported my number sim went into a new phone APN checked and correct service message centre number checked and correct cleared cache and data put additional credit on my account and then told 48 don't block any numbers. Thank you and chat ended. Same conversation with them numerous times, sent email to support. Starting to get quite frustrated now

Re: Service Problems - Verification SMS

KelvinF6068 — Sat, 12 Feb 2022 22:39:35 GMT

I'm having the same issue. Can't get verification texts for Credit Union, online banking or food delivery.

It's proving to be a massive issue for me, and support at 48 have been absolutely USELESS so far.

Re: Service Problems - Verification SMS

ArtjomsA4782 — Sun, 13 Feb 2022 02:53:06 GMT

Re: Service Problems - Verification SMS

SeanC4186 — Sun, 13 Feb 2022 22:35:28 GMT

Wake the **bleep** up 48???? Fix this

Re: Service Problems - Verification SMS

ValerieC1764 — Mon, 14 Feb 2022 20:42:29 GMT

Ridic!!! Like this since Fri..

Re: Service Problems - Verification SMS

ryancool — Mon, 14 Feb 2022 23:24:04 GMT

Re: Service Problems - Verification SMS

ryancool — Mon, 14 Feb 2022 23:39:51 GMT

I have the same problem since Friday. I'm locked out of Airbnb, Paypal, and can't get other verification-code texts. Ordinary texts seem to be getting through, although I didn't get this week's reminder text from City Bin, nor one for a medical appointment.

I cross-checked the Data and MMMS APNs, rebooted (often) etc. but no use. I use an iPhone 12 but I also tried the SIM in an older Galaxy 7. Same problem in both - I get data and some texts but not the code-verification ones. (The Airbnb troubleshooting FAQ recommended asking my provider to allow "short code text messaging". I passed that on to 48 for what it's worth !

I've been with 48 for some years but I'll have to go elsewhere if the problem is not solved in a few days. I've been on to 48 Support but am not very encouraged by their lack of specifics.

Re: Service Problems - Verification SMS

JosephM5387 — Tue, 15 Feb 2022 08:57:20 GMT

Re: Service Problems - Verification SMS

LaurenI0961 — Wed, 30 Aug 2023 20:33:50 GMT

Did anyone ever get a fix on this. Having this problem now too!

Re: Service Problems - Verification SMS

PatrickW3587 — Sat, 16 Mar 2024 12:42:29 GMT

Also have been having this problem for quite some time. Normal SMS works fine and some verification codes work fine but banking one time passcodes fail to arrive to my phone. I can also select they should go to my wife's phone (which is also with 48.ie) and that works without a problem - as mine used to originally. TSB has investigated for me from their side and verified that the codes are actually going out from them, so the problem is definitely with 48.ie. TIME TO FIX THIS, 48!!!😫

Re: Service Problems - Verification SMS

PatrickW3587 — Sat, 16 Mar 2024 12:49:16 GMT

The fact that this is a problem that seems to be linked to security (i.e. verification of financial transactions) makes it even more incredible that 48 hasn't taken time out to spend money on some genuine technical expertise and put the problem to bed. There is nothing worse than getting to the end of a financial transaction (e.g. booking plane tickets) only to find that the verification code sent to complete the transaction never arrives ... and desperate repeat attempts then also fail repeatedly. Come on, 48. Wake up!

Re: Service Problems - Verification SMS

dalyer — Sat, 16 Mar 2024 12:50:29 GMT

Maybe a stab in the dark, but perhaps try a replacement SIM in case that helps at all?

Either because the SIM itself is faulty or because getting a new one might trigger some back end changes that fix the verification text routing/delivery issue?

https://48.ie/help/sim-replacement

In any case you should probably contact 48 support about the issue.

See the link in my signature below or email them at support@48months.zendesk.com

Re: Service Problems - Verification SMS

dalyer — Sat, 16 Mar 2024 13:25:58 GMT

Did you contact 48 support about this and see my other suggestions here?

https://community.48.ie/t5/Phones/Service-Problems-Verification-SMS/m-p/62388/highlight/true#M4916

Re: Service Problems - Verification SMS

AnthonyW7086 — Thu, 16 May 2024 15:05:21 GMT

Just switched to 48.ie and getting this issue. Phone worked fine with Vodafone. Can't get VER codes from bank or paypal. Please fix this

Re: Service Problems - Verification SMS

dalyer — Thu, 16 May 2024 15:26:36 GMT

You'll have to contact 48 support about this.

See the links in my signature below.

Unfortunately this problem hits some people and I'm not sure that there's a fix.

48 simply say this:

https://community.48.ie/t5/The-Knowledge-Base/Premium-rate-services-SMS-text-short-codes/ta-p/57168

Just a heads up – Although 48 customers currently cannot send an SMS to these services there’s no barring or blocking from you receiving a text from a short prefix e.g. your bank.

If your currently experiencing an issue receiving an SMS from company or third-party service that use premium rate SMS short codes, then we’d strongly recommend reaching out to that service provider. As the message isn’t being received to your phone, we’ve no record of the text on the network so we’d be unable to look into this further for you so it’s best to head straight to the source and they’ll investigate the issue on your behalf.

I've never had any problems with such texts - including from PayPal and bank (ptsb) and many other third party services - but others have, it's not at all clear why, and - as far as I know - some people never found a fix and presumably had to switch from 48 in order to receive such security texts.