topic Re: Gift shop doesn't work in Phones

Gift shop doesn't work

PetarB5637 — Tue, 13 Apr 2021 08:00:31 GMT

Hey, I am trying to top up a different number or even pay membership for my friend and it seems it doesn't work, keep getting this message every time"Your transaction is unsuccessful"?

Re: Gift shop doesn't work

dalyer — Tue, 13 Apr 2021 10:07:21 GMT

You probably need to contact 48 support about this.
See the link in my signature below.

Hope this helps.

Re: Gift shop doesn't work

dalyer — Tue, 13 Apr 2021 11:41:34 GMT

For what it's worth, I just now used the gift shop to send €10 cash credit to another 48 account and it worked fine.

Re: Gift shop doesn't work

PetarB5637 — Tue, 13 Apr 2021 13:06:11 GMT

Still not working

Re: Gift shop doesn't work

dalyer — Tue, 13 Apr 2021 14:13:40 GMT

Did you contact 48 support?

Re: Gift shop doesn't work

PetarB5637 — Tue, 13 Apr 2021 14:19:21 GMT

Yes, they told me to switch off the phone, move the sim, try with a different card, try on Mozilla firefox, delete all cookies and cache, still the same problem

Re: Gift shop doesn't work

dalyer — Tue, 13 Apr 2021 16:31:03 GMT

Sounds like very odd advice from support.
Can't see how most of that would make any difference.

When's the last time that a transaction on 48 using that card worked for you?
Is it only on the gift store that transactions are failing?
Do other transactions work ok?
E.g. topping up your own cash credit balance or buying a new membership?

Can you gift the other person the cash credit to buy the membership rather than trying to gift the membership directly?
Can you try a different browser and/or device?

Hope this helps.

Re: Gift shop doesn't work

PetarB5637 — Tue, 13 Apr 2021 16:47:59 GMT

Long time ago,but this card is saved on my account , i don't see the reason not working.
All transactions are failing.
I try both ways cash credit and membership doesn't work.
I try different device as well, xiaomi and samsung same problem..

Re: Gift shop doesn't work

dalyer — Tue, 13 Apr 2021 16:56:31 GMT

Are you sure that the card is still valid and hasn't expired or been reissued since it was last used on 48?
Try deleting it and re-registering the card details.

Hope this helps.

Re: Gift shop doesn't work

PetarB5637 — Tue, 13 Apr 2021 16:58:45 GMT

This is a revolut card and I also try with AIB, same thing, no card it didn't expiry

Re: Gift shop doesn't work

dalyer — Tue, 13 Apr 2021 17:17:12 GMT

Did you try re-registering it?

Re: Gift shop doesn't work

PetarB5637 — Tue, 13 Apr 2021 17:21:32 GMT

Just on chat now with agent,thanks

Re: Gift shop doesn't work

BrianB6134 — Thu, 15 Jul 2021 09:21:21 GMT

I have had problem buying credit for 6 months now, very poor customer service, I can’t but membership, credits or add my card, customer service is very poor

Re: Gift shop doesn't work

dalyer — Thu, 15 Jul 2021 09:28:54 GMT

What happens?

Any error messages?

How are you trying to buy stuff?

Via the app or the website?

Via your My48 account or the gift shop?

Are you card details registered on your account or are you entering them each time?

Does your card work for online payments anywhere else?

How have you been getting membership for the past six months?