topic Re: Data did not renew in Phones

Data did not renew

JohnM8541 — Fri, 26 Mar 2021 09:02:41 GMT

In transactions it records that my data was renewed today. It hasn't and I now have no data until April 26th.

Re: Data did not renew

dalyer — Fri, 26 Mar 2021 16:41:07 GMT

What do you mean "data was renewed"?
Do you mean that your membership renewed today but you didn't get any data allowance?
What exactly does your My 48 account page say about your current membership status?
You may need to contact 48 support about this.
See the link in my signature below.

Hope this helps.

Re: Data did not renew

JohnM8541 — Mon, 29 Mar 2021 11:24:58 GMT

Problem solved thru customer support. Thanks

Re: Data did not renew

dalyer — Mon, 29 Mar 2021 12:17:29 GMT

Glad to hear that you got it sorted.

Re: Data did not renew

bravely_first — Mon, 29 Mar 2021 13:21:08 GMT

I am having the same problem, but the contact chat has been unavailable all day. Are there any other avenues I can pursue for help?

Re: Data did not renew

dalyer — Mon, 29 Mar 2021 16:37:57 GMT

See the link in my signature below or email support@48months.zendesk.com

Hope this helps.