topic Re: Network Issues in Phones

Network Issues

AoifeC2433 — Tue, 10 Nov 2020 10:27:25 GMT

Hi,

I have moved to the 48 Network over a month ago. In the last 2 weeks I have noticed that most days I have no network coverage or mobile data available. My phone constantly says 'emergency calls only'. 7 of my friends & family have switched over also & most of them are experiencing the same issues.

Is anyone else having this issue, or could it be that there is just no coverage where we live. Would I be better of going back to my old network? I was previously with Three & never had any coverage issues.

Re: Network Issues

dalyer — Tue, 10 Nov 2020 10:31:27 GMT

If up to eight people are having the same problem then it sounds like a coverage issue in your area.

Are you in a remote area or something?

You should contact 48 support to see if they are aware of any issues in your area.

Hope this helps.

Re: Network Issues

Owend0306 — Fri, 29 Jan 2021 16:46:01 GMT

Hi, Yes my family also have this issue. The mobile coverage is up and down and calls often drop. I live in Dublin 8 so I would expect coverage to be strong in the city.

Re: Network Issues

dalyer — Fri, 29 Jan 2021 17:00:49 GMT

You'll need to contact 48 support and ask them about this.
See the link in my signature below.

Hope this helps.

Re: Network Issues

HaideeMacC6429 — Fri, 29 Jan 2021 18:15:18 GMT

Not receiving some calls or texts. Calls keep dropping

Re: Network Issues

dalyer — Fri, 29 Jan 2021 19:05:07 GMT

As above.
You'll have to contact 48 support and ask them about this.
See the link in my signature below.

Hope this helps.

Re: Network Issues

CharlesC1410 — Sat, 30 Jan 2021 14:28:43 GMT

I have just activated my 48 sim, seems to have no mobile data, cant make any calls either, had a 3 sim previously, worked ok...Charles

Re: Network Issues

dalyer — Sat, 30 Jan 2021 15:45:22 GMT

Are you getting any network connection?
Did you buy a membership?
You can't make calls without one.
What make and model of phone?
If it's an iPhone then you'll almost certainly have to put €1 cash credit on your account to pay for the international texts that iPhones send silently to a UK activation server to activate the phone, FaceTime, iMessage etc. because of the stupid way that Apple do things.
Once you have a network connection and calls/texts are working you need to configure your internet/APN settings for data to work.
See here

https://community.48.ie/t5/Other-Help/Internet-not-working-on-HUAWEI-ASCEND-g6-u10/m-p/34493/highlight/true#M12560

Hope this helps.