topic Re: Cannot receive SMS in Phones

Cannot receive SMS

DarrenJ3181 — Wed, 21 Oct 2020 19:23:22 GMT

I activated my 48 sim last Thursday. My number was ported over on Monday.

Since then however I have had intermittent problems sending/receiving sms texts. I have been onto the live chat every day since Monday. The problem is nearly resolved but I am not able to receive service messages (ie, from google, whatsapp, bank etc...).

I was told twice today to factory reset my phone on live chat and the problem would resolve. It hasn't. I'm now locked out of most of my accounts as my google has 2 step verification. 2nd step being a text message (that i cannot receive). I dont have a laptop, I'm typing this on my TV.

Has anyone any idea how to get this working? Ive tried the message centre etc, and it's all setup as intended. My phone is a cubot note 20. I also have huawei P20 and it is the exact same behavior.

Kind regards,

Darren

Re: Cannot receive SMS

dalyer — Thu, 22 Oct 2020 10:24:12 GMT

I don't know if ordering a replacement SIM night help but at this stage it might be worth a shot.
For what it's worth I get all such two factor authentication texts fine from those and other services.

Hope this helps.

Re: Cannot receive SMS

DarrenJ3181 — Thu, 22 Oct 2020 10:33:37 GMT

I've ordered a replacement. I've never encountered a problem like it before as all other messages and calls seem to work.

Re: Cannot receive SMS

dalyer — Thu, 22 Oct 2020 12:55:10 GMT

You're not, by any chance, running custom ROMs on those phones instead of the manufacturers' versions of Anrdoid?

I've seen this issue with some custom ROMs...

Re: Cannot receive SMS

GerryS6399 — Thu, 22 Oct 2020 21:27:46 GMT

Same on my iPhone 8

Re: Cannot receive SMS

DarrenJ3181 — Fri, 23 Oct 2020 15:10:08 GMT

No it's basically brand new. Android 10. No custom ROMs.

Re: Cannot receive SMS

thinktribeq2372 — Fri, 23 Oct 2020 16:46:11 GMT

Ok. Unfortunately I can't make any suggestions so.

Re: Cannot receive SMS

dalyer — Fri, 23 Oct 2020 17:36:11 GMT

I've no idea why my previous post appears under the name @thinktribeq2372 !?!?