topic Re: Unable to send or receive texts in Phones

Unable to send or receive texts

ajax — Fri, 05 Aug 2016 13:28:25 GMT

I have been unable to send or receive texts for the last few days. Can you help please?

Re: Unable to send or receive texts

dalyer — Fri, 05 Aug 2016 15:13:27 GMT

Can you make/receive calls?

Do you have an active membership?

Do you have any text allowance left (although even if used up that should not prevent you from receiving texts)?

Does it fail with only specific numbers or with all numbers?

Re: Unable to send or receive texts

ajax — Fri, 05 Aug 2016 16:59:29 GMT

Yes I can do everything except send and receive texts,I dont send a lot of texts but I have a Guido membership (all texts) on a direct debit automatic renewal every month, I have not been able to send any texts to any numbers that I have tried.

Re: Unable to send or receive texts

dalyer — Fri, 05 Aug 2016 18:07:14 GMT

Were you ever able to send/receive texts?

Is your SMSC number correctly configured - normally should be...

Be carefuly with this if you don't know what you're doing:

http://arledia.be/android.html

The 48 SMSC number should be +353894300000 - see here:

http://community.48months.ie/t5/Most-Popular-Questions/Problems-sending-a-text/td-p/984

Has anything changed on your phone recently - e.g. software update etc.?

You might need to contact 48 support for more assistance:

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

Re: Unable to send or receive texts

Anon — Fri, 05 Aug 2016 19:39:03 GMT

cant send/receive texts or calls for last 5hours.

Checked smssc and its correct.mis network down.

Paddy

Re: Unable to send or receive texts

dalyer — Fri, 05 Aug 2016 19:45:34 GMT

Network, including texts, working fine for me.

You should contact 48 support for assistance:

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

Re: Unable to send or receive texts

dalyer — Sat, 06 Aug 2016 09:39:11 GMT

Any update from either of you?

Is it still a problem for you?

Did you contact 48 support?

Re: Unable to send or receive texts

Anon — Sat, 06 Aug 2016 10:33:38 GMT

Nothing changed. Very intermittent signals. Heard my brother, also 48 in county Galway has problems as well. I'm in Galway city. Tried webchat support but system won't let me type in any text to agent. Really frustrated and have journey to go now so won't have reliable coverage for two days.....what 😞

Re: Unable to send or receive texts

dalyer — Sat, 06 Aug 2016 11:33:16 GMT

So it's not just a text send/receive issue - it's a question of not having a reliable signal at all?

You can contact 48 support here if the chat isn't working for you:

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

Re: Unable to send or receive texts

ajax — Sat, 06 Aug 2016 12:25:37 GMT

Thanks for your replies, I contacted 48 support and it seems to be sorted

Re: Unable to send or receive texts

dalyer — Sat, 06 Aug 2016 16:40:47 GMT

That's good.

Did they say what the problem was or how it was fixed?

Was the problem at your end or their end?

Re: Unable to send or receive texts

ajax — Sun, 07 Aug 2016 13:41:58 GMT

Just powering off the phone for 15 mins, removing and claeaning sim did the trick.

Re: Unable to send or receive texts

dalyer — Sun, 07 Aug 2016 14:25:57 GMT

OK thanks for clarifying.

Re: Unable to send or receive texts

Anon — Sun, 07 Aug 2016 14:41:59 GMT

Reading your texts and will try taking out sim, but one of the girls in the house has 48 and same issues as me. Yesterday went to Dungarvan, no issues, the minute we arrived back in Galway , no service text or call .

anyone know landline for 48 ?.

seriously thinking about changing network. It really is offputting.

Re: Unable to send or receive texts

dalyer — Sun, 07 Aug 2016 15:43:21 GMT

You mean a landline for support?
There isn't one.
All support is online:

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

Re: Unable to send or receive texts

dalyer — Mon, 08 Aug 2016 17:15:06 GMT

Did that help at all?

Re: Unable to send or receive texts

Anon — Mon, 08 Aug 2016 19:02:28 GMT

Eventually sorted out support. They say parent company's' mast out of order and they have techies on it. Willing to wait another day or two , but have €10 pay as you go in second sim......have to have some service.

Thanks for your assistance.