topic Re: Cannot move my number in Phones

Cannot move my number

AmandaC6188 — Fri, 02 Oct 2020 14:16:36 GMT

I have been trying to port my number to 48 for over a week. It failed because I have a family account so need an agent to assist. Trouble is I cannot ever seem to get the web chat button, I've checked multiple times a day. Why is it never there? I opened a case 4 days ago and have yet to get a response. Very frustrating. If it is this difficult to get assistance to move to 48 it makes me wonder what the customer service would be like as a customer.

Re: Cannot move my number

dalyer — Fri, 02 Oct 2020 17:39:09 GMT

Others have ported numbers on "shared" accounts without problems.

E.g. see here:

https://community.48.ie/t5/Joining-48/Move-number/m-p/53754/highlight/true#M1170

Try submitting a new porting request?

If that does not work then you will just have to keep trying to contact 48 support.

Unfortunately a lot of people seem to be having problems contacting them or getting a response lately.

I don't know why.

Hope this helps.

Re: Cannot move my number

AmandaC6188 — Mon, 05 Oct 2020 10:35:44 GMT

Finally got the infamous chat button this morning and the agent i dealt with initiated a port request which worked almost immediately. I don't understand why the chat option is not there all the time as it would have saved me alot of time and effort.