topic Re: i cannot get any help to port my number as it is in fam in Phones

i cannot get any help to port my number as it is in family

DerekMC6483 — Thu, 01 Oct 2020 08:44:39 GMT

i cannot get any help to port my number as it is in family i am told to contact an agent but there is no contact number or link i do not have twitter or facebook what can i do

Re: i cannot get any help to port my number as it is in fam

dalyer — Thu, 01 Oct 2020 08:47:39 GMT

What do you mean "it is in family"?

With regards to customer support...

See here

https://48.ie/contact-us

The chat option is here at the moment too

https://48.ie/help

Or email

support@48months.zendesk.com

Hope this helps.

Re: i cannot get any help to port my number as it is in fam

DerekMC6483 — Thu, 01 Oct 2020 08:49:43 GMT

business/family

Re: i cannot get any help to port my number as it is in fam

DerekMC6483 — Thu, 01 Oct 2020 08:56:03 GMT

i do not have twitter or facebook to chat

Re: i cannot get any help to port my number as it is in fam

DerekMC6483 — Thu, 01 Oct 2020 09:04:16 GMT

how do i activate web chat ?

Re: i cannot get any help to port my number as it is in fam

dalyer — Thu, 01 Oct 2020 09:33:15 GMT

I still don't understand what "business/family" means in this context.
If you don't have Facebook/Twitter and the chat is not appearing then email 48 support.
Have you tried just entering the account and number details and requesting the number port?
If so what happened?
Any error message?

Hope this helps.

Re: i cannot get any help to port my number as it is in fam

DerekMC6483 — Thu, 01 Oct 2020 09:55:29 GMT

it is the options of moving your number

Pre-pay
Bill pay
Business/Family Account

when i mark the third as there are two other phones on the bill it goes to contact an agent for help with this .... but that is turning out to be next to impossible as there is no link to any agent directly

Re: i cannot get any help to port my number as it is in fam

dalyer — Thu, 01 Oct 2020 10:01:36 GMT

Ok since the chat option doesn't seem to be displaying right now (I don't know why) your only option is presumably to email them.

Hope this helps.

Re: i cannot get any help to port my number as it is in fam

DerekMC6483 — Thu, 01 Oct 2020 10:21:52 GMT

it really should not be so difficult for newbies but thank you for your advise

Re: i cannot get any help to port my number as it is in fam

dalyer — Thu, 01 Oct 2020 11:13:35 GMT

I agree - it should be easier!

The old support ticket system seems to have disappeared with the website "upgrade" a while back.

And the chat facility seems to come and go randomly.

I also don't use FaceBook/Twitter so am in the same boat there - i.e. they are not options.

Re: i cannot get any help to port my number as it is in fam

DerekMC6483 — Fri, 02 Oct 2020 14:18:37 GMT

thank you for trying to help yesterday

finally got the live chat button .....just kept on hitting the header after about ten minutes it became active ...coinsidence ,,, ill take it ,,,, got sorted porting in progress by all accounts......24 hrs to do

thanks again Dalyer

Re: i cannot get any help to port my number as it is in fam

GerF8010 — Fri, 02 Oct 2020 14:22:28 GMT

Just wondering how you found the live chat. Very frustrating this.

Re: i cannot get any help to port my number as it is in fam

AmandaC6188 — Fri, 02 Oct 2020 14:45:15 GMT

I'm having the exact same problem. Very frustrating.

Re: i cannot get any help to port my number as it is in fam

SILVIAC4384 — Fri, 02 Oct 2020 16:00:21 GMT

same problem with me, tried 3 times already to port my number

Re: i cannot get any help to port my number as it is in fam

DerekMC6483 — Fri, 02 Oct 2020 19:01:39 GMT

finally got the live chat button .....just kept on hitting the header after about ten minutes it became active on bottom right side just a small quote card ...coinsidence ,,, ill take it ,,,, got sorted porting in progress by all accounts......24 hrs to do

Re: i cannot get any help to port my number as it is in fam

DerekMC6483 — Fri, 02 Oct 2020 19:06:01 GMT

i have tried to contact every one of the help and contact us email and message except face and twit, don't have ....the agent stated they are all working ,,,,, most deffo not for almost 3 days, as i have said previously it should not be so difficult to join but i think there is no one there either hear or read/reply and if they are they are on alien time

Re: i cannot get any help to port my number as it is in fam

dalyer — Fri, 02 Oct 2020 20:01:27 GMT

So did you get sorted or not?
It's a bit unclear.

Re: i cannot get any help to port my number as it is in fam

DerekMC6483 — Sat, 03 Oct 2020 06:14:20 GMT

Still waiting

Re: i cannot get any help to port my number as it is in fam

dalyer — Sat, 03 Oct 2020 09:33:34 GMT

And now that we're a couple of hours into porting office hours?
If it still hasn't ported at this stage I suspect that there's some problem and you should get back into 48 support again.

Hope this helps.

Re: i cannot get any help to port my number as it is in fam

DerekMC6483 — Sat, 03 Oct 2020 16:08:31 GMT

did so and was told it is still in progress