topic Re: Roaming question in Phones

In what countries does 48 roaming work?

BarbarosU3402 — Fri, 29 Dec 2023 11:40:19 GMT

I just want to ask about the "actual" roaming coverage of 48. On your website it says "all around the world" roaming rates. But in reality, roaming isn't supported outside of EU/UK.

Actually one of my friends went somewhere abroad and his 48 SIM Card didn't get any signal at all. And web chat told him that the country right he is in is an Asian country and no roaming agreement exists there.

But according to your website roaming exists for all of the countries. So from what I understand, the roaming info on your website is not reflecting the truth. You claim that there is roaming for all countries (otherwise there shouldn't be any roaming costs displayed for "all around the world") but in reality there isn't.

So it's not an honest business.

Care to explain what is the roaming supported countries in reality?

Re: Roaming question

dalyer — Thu, 01 Oct 2020 14:13:37 GMT

It is incorrect to say that roaming in only available in the EU+UK.
48 also supports roaming (calls and texts only, no data) in North America and Australia/New Zealand.
In the latter case you need cash credit on your account to pay for outgoing and incoming calls and outgoing texts while roaming.

Hope this helps.

Re: Roaming question

dalyer — Thu, 01 Oct 2020 14:20:48 GMT

Oh never mind. Seems that the areas covered by 48 roaming are now even more widespread...

https://48.ie/charges/roaming

Re: Roaming question

YuanyuanL1302 — Wed, 27 Dec 2023 15:03:56 GMT

web chat is not reliable

Re: Roaming question

dalyer — Wed, 27 Dec 2023 16:48:27 GMT

Can you be more specific about the problems that you are having with the support chat facility?

You can also email support at support@48months.zendesk.com if that helps.

If you have cause for complaint then see here:

https://48.ie/legal/code-of-practice