topic Re: Service in Phones

Service

cian10 — Thu, 21 Nov 2019 18:38:36 GMT

I’ve no service and none of ur community stuff has anything to do with it I need someone to solve this asap

Re: Service

dalyer — Thu, 21 Nov 2019 21:23:56 GMT

Could be to do with the introduction of 4G/LTE data by 48 today...

https://community.48months.ie/t5/The-Knowledgebase/4G-is-here/ta-p/52496

Try enabling roaming/data roaming, toggle airplane mode on and off and see if that helps.
It worked for me earlier today.

Hope this helps.

Re: Service

dalyer — Thu, 21 Nov 2019 23:35:50 GMT

Did that help at all @cian10?

Re: Service

cian10 — Fri, 22 Nov 2019 06:24:53 GMT

No it didn’t

Re: Service

morrison2607 — Fri, 22 Nov 2019 07:38:02 GMT

Did you manage to solve it? I have the same problem. No service. Tried all the suggestions but nothing worked

Re: Service

susan182 — Fri, 22 Nov 2019 08:12:28 GMT

Having the same issue since yesterday, and heading to Europe for the weekend, kind of need a working phone! Any update from 48??

Re: Service

oigee — Fri, 22 Nov 2019 08:12:47 GMT

Same problem here,”no service” on my screen the last 24hrs😡absolute joke.
Tried everything..definitely has some to do with the change over from 3g to LTE..any help appreciated

Re: Service

carolhennebry — Fri, 22 Nov 2019 08:17:07 GMT

So annoyed !!! At this stage I’m going to have to go another company this morn to get a SIM card as I can’t be without a phone on a 24hr shift 😡.

Re: Service

winter2017 — Fri, 22 Nov 2019 08:18:49 GMT

Same problem no service for over 24 hrs

Re: Service

kaybenny — Fri, 22 Nov 2019 08:40:41 GMT

Same here no service at all and it's pissing me off

Re: Service

yula_t — Fri, 22 Nov 2019 08:51:43 GMT

Any news from anyone on missing mobile service?

Re: Service

cjmurphy287 — Fri, 22 Nov 2019 09:06:07 GMT

Ive the same problem aswell. 4g was working fine yesterday, now i have no service. Tried everything from taking out sime, resetting network settings and even restoring my iphone and still nothing...SOMEONE PLEASE TRY SORT THIS OUT, dont wanna be without a phone all weekend

Re: Service

jazz_01 — Fri, 22 Nov 2019 09:46:17 GMT

Having the same issue as others on this thread. I've tried everything I could, but still not resolved.

For those who are having problems - can you manually enter the APN details? (settings -> Mobile Network -> Access Point Name), making sure that 4G is selected in "Network Type"?

I can enter the APN details, but it won't save , just goes back to the main menu after "save", but no APN information is listed.

Re: Service

dalyer — Fri, 22 Nov 2019 09:47:32 GMT

Working fine for me once I did as I described earlier.
Has anybody contacted 48 support to ask them about this?

Re: Service

dave72 — Fri, 22 Nov 2019 09:49:06 GMT

Same here no service from yesterday on please sort it out 48😡😡😡

Re: Service

jazz_01 — Fri, 22 Nov 2019 09:52:07 GMT

It was working working ok for me yesterday, then lost network connection yesterday evening and can not re-connect.

I had a chat open with support & estimated waiting "23 mins" - then lost the chat window (didn't see it falling anywhere, not behind the other windows... I tried calling it, but people here at work think I'm mad enough as it is, without me looking for a "lost chat window"... ) 🙂

Re: Service

angler — Fri, 22 Nov 2019 10:03:54 GMT

Says "SIM card is locked. - Emergency calls only" on my phone since yesterday. Was working fine before yesterday. My phone is LTE compatible.

Other family member had very poor phone service yesterday. Incoming calls were going straight to answering 'machine'/service. Audio would cut out for one participant during calls.

Re: Service

paul_doodles — Fri, 22 Nov 2019 10:07:15 GMT

Same here

Re: Service

the_real_top_cat — Fri, 22 Nov 2019 10:23:56 GMT

I'm having the same problem. Emergency calls only and no connection for voice calls or text.

Re: Service

kellymariemerritt — Fri, 22 Nov 2019 10:56:59 GMT

I am having the same problem and no customer service