topic Re: Guido Sony Xperia Z3 France roaming not working in Phones

Guido Sony Xperia Z3 France roaming not working

orlacait — Wed, 03 Jul 2019 06:18:56 GMT

What is the setting for my phone for roaming to work in France? Thanks

Re: Guido Sony Xperia Z3 France roaming not working

dalyer — Wed, 03 Jul 2019 08:41:07 GMT

There's no setting.
It should just work if you're on a Guido membership.
Are you getting and connection to a local network?
Do calls and texts work?

Hope this helps.

Re: Guido Sony Xperia Z3 France roaming not working

dalyer — Wed, 03 Jul 2019 22:03:26 GMT

Any update @orlacait?

Re: Guido Sony Xperia Z3 France roaming not working

orlacait — Thu, 04 Jul 2019 05:53:59 GMT

Hi Dalyer - I can get texts and phonecalls but not the Internet unless I have WiFi. I have tried getting the Sony Xperia Z3 Internet setting "with success" but the Internet still does not work. All my settings are fine (eg airplane mode off, roaming international on etc), my Guido allowance fine. I've had trouble getting roaming Internet whenever I leave Ireland. Thanks so much for your help!

Re: Guido Sony Xperia Z3 France roaming not working

dalyer — Thu, 04 Jul 2019 10:24:28 GMT

Ok, if calls and texts are working but data is not then check your internet settings, if the APN field has changed from 48months.liffeytelecom.com to something else, edit it, change it back to that, save the change, reboot the phone and see if data starts working.
This is a common EU roaming problem and this tip fixes it for many people.

Hope this helps.

Re: Guido Sony Xperia Z3 France roaming not working

orlacait — Thu, 04 Jul 2019 12:37:07 GMT

Thank you again Dalyer - I've made that change (it needed to be changed when I checked) and it hasn't solved the problem. I have checked that it saved correctly and that roaming is on etc. Could this be a sony problem?

Thanks!

Re: Guido Sony Xperia Z3 France roaming not working

dalyer — Thu, 04 Jul 2019 17:11:29 GMT

Sorry I don't know.
You'll have to contact 48 support.
See the link in my signature below.

Hope this helps.

Re: Guido Sony Xperia Z3 France roaming not working

orlacait — Sat, 06 Jul 2019 11:29:48 GMT

Hi Dalyer - here is the instructions they gave me which solved the problem! Thanks so much for your help!
For data, you need to turn ON your data roaming and change your APN settings as mentioned below-

I'll request you to go to the settings>>mobile networks>>access point name.
In Access point network settings, update the given below APN-

Enter name and enter 48 internet.
APN - 48months.liffeytelecom.com
Proxy - leave blank
Port - leave blank
Username - leave blank
Password - leave blank
Server - Not set
MMSC - http://mmc1/servlets/mms
MMS proxy - 10.1.11.19
MMS port - 8080
MCC - 206 or 207
MNC - 01
Authentication type - PAP
APN type - default,supl,mms

Note that MCC and MNC is been changed.

Save this APN and delete all the rest APNs from the phone