topic Re: Samsung S7 Edge no network connection in Phones

Samsung S7 Edge no network connection

likearhinestonecowboy — Mon, 20 May 2019 20:51:25 GMT

I recently got an S7 Edge and the 48 SIM isn't working at all. I get no signal, can't register to the network or use mobile data. It was fine on the S5 so I've no idea why such a dramatic shift. It recognises the SIM but that's it.

Any help would be greatly appreciated!

Re: Samsung S7 Edge no network connection

dalyer — Mon, 20 May 2019 20:59:31 GMT

Is the S7 unlocked for use on any network?
If it's locked to another network then it needs to be unlocked before it can be used on 48.
If it is unlocked then you'll probably need to contact 48 support for more assistance with the SIM.
See the link in my signature below.

Hope this helps.

Re: Samsung S7 Edge no network connection

likearhinestonecowboy — Mon, 20 May 2019 21:08:06 GMT

Thanks for your quick response. The seller says it's unlocked to 'UK and European Networks'. Would this definitely include 48?

Re: Samsung S7 Edge no network connection

likearhinestonecowboy — Mon, 20 May 2019 21:08:50 GMT

Also, the support is down currently 😞

Re: Samsung S7 Edge no network connection

dalyer — Mon, 20 May 2019 21:43:50 GMT

Who is the seller and how trustworthy are they?
Can you try another network's SIM (e.g. from a friend or family member) in it?
If the 48 SIM works on your old phone but not this one then the finger points at the new phone at the moment...

I see what you mean about the support link alright.
Don't know why that is.
But in the meantime try emailing support on support@48months.zendesk .com

Hope this helps.

Re: Samsung S7 Edge no network connection

dalyer — Mon, 20 May 2019 21:44:45 GMT

Sorry... typo in the email address above...

support@48months.zendesk.com

Re: Samsung S7 Edge no network connection

likearhinestonecowboy — Mon, 20 May 2019 21:59:45 GMT

Okay, grand I'll have to try that tomorrow. It could be that the phone isn't unlocked. It must be a problem with the phone anyway.

Thanks so much for your help, I'll try that email if it doesn't work out

Re: Samsung S7 Edge no network connection

dalyer — Mon, 20 May 2019 22:14:59 GMT

If it IS locked to some network and the seller won't unlock it for you then you can probably buy an unlock code online for a few euro. Just make sure that it's from a reputable/reliable unlocker and maybe via PayPal so you have some protection. At a glance it looks like S7 Edge unlock codes can be got for €10 or less.

Hope this helps.

Re: Samsung S7 Edge no network connection

dalyer — Wed, 22 May 2019 08:04:20 GMT

Did you ever get this sorted @likearhinestonecowb…?

Re: Samsung S7 Edge no network connection

likearhinestonecowboy — Wed, 22 May 2019 08:22:16 GMT

I'm actually about to go to a phone shop now and see if it needs to be unlocked. Thanks for keeping up!

Re: Samsung S7 Edge no network connection

likearhinestonecowboy — Tue, 04 Jun 2019 14:51:23 GMT

Hey, so I went to a phone shop and in 15 seconds they had everything working grand. But later on the mobile data would come and go and reception keeps disappearing entirely. Sorry, I know it's not a lot of information to go by, but I just don't understand why it'll work perfectly one moment and the next I can't make calls or use data at all

Re: Samsung S7 Edge no network connection

dalyer — Tue, 04 Jun 2019 16:00:18 GMT

What has the phone shop got to do with this?
Did you buy the phone from them?
New or second hand?
If so are you sure that the phone is in perfect working order?
Can you try the 48 SIM in another unlocked phone?
Can you try another SIM in your phone?
Try switching off, taking the SIM out, gently cleaning it, reinserting it and see if that helps.
If not then you may need to contact 48 support for more assistance.
See the link in my signature below.

Hope this helps.

Re: Samsung S7 Edge no network connection

dalyer — Tue, 04 Jun 2019 18:08:22 GMT

Any update @likearhinestonecowboy?