topic Re: Switzerland in Phones

Switzerland

quartz — Wed, 17 Apr 2019 07:59:19 GMT

Hi, I arrived in Switzerland yesterday. I have a Guido plan and an iPhone 5S. I cannot make it receive calls and texts and have no internet. On settings, I ticked phone, SIM applications and manual. Please help. I urgently need to have my phone working. Thanks.

Re: Switzerland

dalyer — Wed, 17 Apr 2019 08:31:23 GMT

Read this thread as the advice that I posted in it is relevant to your query.

http://community.48months.ie/t5/Joining-48/No-signal-outboard/m-p/51681

Hope this helps.

Re: Switzerland

quartz — Wed, 17 Apr 2019 11:37:32 GMT

Sorry, I don’t understand your response. Switzerland is not in the EU I have since discovered. I put credit on phone but still can’t text or call. I have a young son and urgently need to use my phone. Thanks.

Re: Switzerland

quartz — Wed, 17 Apr 2019 11:38:08 GMT

I have also turned the phone off and back on since buying credit.

Re: Switzerland

dalyer — Wed, 17 Apr 2019 13:49:03 GMT

Sorry, my mistake.
I thought that EEA countries were covered by Guido EU roaming but they're not.
In that case you need cash credit to pay for outgoing and incoming calls and outgoing texts and data will not work at all as data only works abroad when roaming in the EU on a Guido membership.
If you're not getting any connection at all to a local network then it's most likely the iPhone abroad issue due to the stupid way that Apple do things.

Hope this helps.

Re: Switzerland

dalyer — Wed, 17 Apr 2019 16:43:00 GMT

Did that help at all @quartz?
Are you getting a connection to a local network?
If not have you tried that "iPhone abroad" tip?

Hope this helps.

Re: Switzerland

quartz — Thu, 18 Apr 2019 04:08:36 GMT

Thank you. I purchased credit (€20) and my phone is now working again. Can you refund the €15 that I spent yesterday buying add ons please?

Re: Switzerland

dalyer — Thu, 18 Apr 2019 06:39:06 GMT

You'll need to contact 48 support about the refund issue.
See the link in my signature below.
Just curious - what add-ons did you buy and why?

Hope this helps.

Re: Switzerland

quartz — Sat, 20 Apr 2019 06:40:55 GMT

I bought the add ons as I thought they would enable calls, texts and data outside of EU

Re: Switzerland

dalyer — Sat, 20 Apr 2019 10:24:38 GMT

Which add-ons?
There are no roaming add-ons anymore.
Anyway did you contact 48 support to ask if they can refund the unused add-ons?

Hope this helps.

Re: Switzerland

PaulO8640 — Sat, 19 Sep 2020 22:12:12 GMT

Is purchaing credit the only way to use mobile data in Switzerland on the 48 network?

Re: Switzerland

dalyer — Sat, 19 Sep 2020 22:38:31 GMT

No. Switzerland is included in the "EU" roaming.

https://48.ie/charges/roaming

Hope this helps.

Re: Switzerland

dalyer — Sat, 19 Sep 2020 22:43:47 GMT

Sorry, scratch that.
I'm not actually sure if Switzerland is included for "EU" roaming data.
And if it's not then using data will not be possible at all because 48 currently don't support roaming data other than in the "EU" (which may, or may not, include EEA countries such as Switzerland, and UK/NI).

Re: Switzerland

PaulO8640 — Sat, 19 Sep 2020 23:06:58 GMT

Thanks very much for the reply. Switzerland isn't in the EEA either. Looks like I'd be snookered with a 48 account in Switzerland. I'm considering moving the kids phones but they'd need Switzerland for a couple of weeks a year. I suppose I could get them a SIM on another network that includes Switzerland in the EU roaming. Some networks such as Three only include it in certain plans.

Re: Switzerland

dalyer — Sun, 20 Sep 2020 00:44:22 GMT

Sorry, I mistakenly thought that Switzerland was an EEA country.
Obviously not.
As such I guess that data roaming will not work there.
But check with 48 support just to be sure.

Hope this helps.

Re: Switzerland

ChristianC9705 — Tue, 09 Mar 2021 00:30:55 GMT

Switzerland is not in EU or EEA so no data roaming and higher roaming calls/texts prices (rest of Europe) just like Monaco, Andorra, Balkan countries not in EU unlike Greece/Bulgaria etc, but like Turkey/Northern Cyprus. Best check if WiFi is available at your hotel etc, you might find out if there's a deal with local Sims on local networks via staff/locals or on the net via WiFi. 3/vodafone do prepay roaming add ons which might help for short trips, especially if you have an old phone to hot-spot from!

Re: Switzerland

KeepN9582 — Tue, 09 Mar 2021 01:01:06 GMT

Roaming charges summarised here

https://48.ie/charges/roaming

Hope this helps.

Re: Switzerland

dalyer — Tue, 09 Mar 2021 10:20:57 GMT

No idea why my previous post appears under the wrong name.

This is a recurring problem with the community forum for some reason...