topic Re: Micro SIM new phone, not working in Phones

Micro SIM new phone, not working

devlinca — Fri, 21 Dec 2018 22:14:08 GMT

I got a new phone, put in the new SIM and activated it - but no network. Any ideas what's going on?

Re: Micro SIM new phone, not working

dalyer — Fri, 21 Dec 2018 23:32:15 GMT

Did the SIM activation process go ok?
Are there any errors on the phone?
What networks do you see if you do a manual scan/search?
What happens if you try to connect to 48?
Is the phone unlocked for use on any network?
What make and model?
If necessary contact 48 support tomorrow for more advice/assistance.
See the link in my signature below.

Hope this helps.

Re: Micro SIM new phone, not working

devlinca — Fri, 21 Dec 2018 23:49:13 GMT

It seemed to go ok, I got a message on the site that said since I was with 48 before, I didn't need to do anything else. There aren't any errors, but when I try to join manually it says 'selected network is unavailable'. (A bunch of networks show up when I scan). The phone is unlocked. It's a Huawei p20 lite.

Re: Micro SIM new phone, not working

dalyer — Sat, 22 Dec 2018 00:52:07 GMT

You'll probably have to contact 48 support tomorrow for more advice so.

Hope this helps.

Re: Micro SIM new phone, not working

dalyer — Sat, 22 Dec 2018 11:59:50 GMT

Were 48 support able to help at all @devlinca?

Re: Micro SIM new phone, not working

devlinca — Sun, 23 Dec 2018 22:39:17 GMT

Yep, they activated it from their end and that fixed it!

Re: Micro SIM new phone, not working

dalyer — Mon, 24 Dec 2018 00:48:59 GMT

That's good to hear @devlinca.
I forgot that the last time I had to activate a replacement SIM I had a problem and had to get 48 support to sort it out for me too.