topic Re: No phone access abroad android in Phones

No phone access abroad android

dunner21 — Tue, 07 Nov 2017 12:38:38 GMT

In UK, have minutes, credit. Phone says I'm on O2, but can't make or receive calls?

Re: No phone access abroad android

dalyer — Tue, 07 Nov 2017 13:15:47 GMT

Are you on a Guido membership?

If not that's the issue.

EU roaming only works on a Guido membership.

If you are one Guido then if you do a manual scan for networks can you see and connect to any local network?

Hope this helps.

Re: No phone access abroad android

dalyer — Tue, 07 Nov 2017 15:09:38 GMT

Did that help at all @dunner21?

Re: No phone access abroad android

dunner21 — Fri, 10 Nov 2017 06:24:42 GMT

Yes I do gave a Guido membership. Yes I did a manual scan for networks - Found O2, selected O2. Still didn't work, no connection achieved

Re: No phone access abroad android

dalyer — Fri, 10 Nov 2017 07:38:47 GMT

Very odd.
Did you try any other local networks?
This should work so I don't know why it doesn't here.
You'll probably need to contact 48 support for advice.

Hope this helps.

Re: No phone access abroad android

dalyer — Sat, 11 Nov 2017 14:13:51 GMT

Did that help at all @dunner21?

Re: No phone access abroad android

dunner21 — Tue, 14 Nov 2017 12:23:39 GMT

Nop - the only network that was found was o2, and that didn't work.

Just to make matters worse, when I got back to Ireland I found that my local internet settings were wiped, third time that has happened. My Galaxy 6 is, to my mind, a good phone. 48months as an operator I'm certainly very dubious about at this stage!

Re: No phone access abroad android

dalyer — Tue, 14 Nov 2017 12:36:42 GMT

That's odd/disappointing.

I would have expected it to find more networks over there and to be able to connect to and work on any of them once you were on a Guido membership (which is required for EU roaming to work).

The "lost settings" issue could be down to the Samsung Galaxy phone rather than 48 - it's a common and annoying issue (worldwide) that these phones can spontaneously lose their internet settings and need reconfiguration and Samsung seem to just ignore the fact that this impacts so many of their customers.

Hope this helps.

Re: No phone access abroad android

dunner21 — Tue, 14 Nov 2017 12:43:09 GMT

Disappointing indeed - only one provider found in central London and then it fails to connect...

As for the internet settings, the strange thing is that my phone was originally set up for Tesco Mobile, which I have changed to 48months. The phone is now configured for 48months only, yet when it lost the settings it reverted to tesco mobile again. V strange

Re: No phone access abroad android

dalyer — Tue, 14 Nov 2017 13:14:03 GMT

Some phones' software don't have bang up to date info about networks (in particular MVNO virtual operators such as Tesco, 48, Lycamobile etc.) and sometimes misidentify them and use inappropriate default internet/APN configuration settings.

That's a phone/software issue.

Hope this helps.

Re: No phone access abroad android

dunner21 — Tue, 14 Nov 2017 14:02:32 GMT

Thanks for your time

Re: No phone access abroad android

dalyer — Tue, 14 Nov 2017 16:25:47 GMT

No worries.

The only other suggestion that I can make is that you contact 48 support and ask them about your roaming problems in case they can sort you out for your next trip?

Hope this helps.