topic Re: Credit in Phones

Credit

tomdemio — Sun, 12 Nov 2017 12:55:44 GMT

Why is 10 Euros regularly 'leaving' my credit a/c

Ta

Re: Credit

tomdemio — Sun, 12 Nov 2017 12:56:05 GMT

Re: Credit

dalyer — Sun, 12 Nov 2017 14:36:56 GMT

Do you have membership auto renewal enabled?

Automatic membership renewal

Hope this helps.

Re: Credit

tomdemio — Sun, 12 Nov 2017 16:44:57 GMT

Thanks, but auto active and used by 48 only yesterday to renew membership.
Is being abroad anything to do with depletion of credit?
Thanks
Tom

Re: Credit

dalyer — Sun, 12 Nov 2017 17:35:02 GMT

Your post is not clear.

If you are saying that auto membership renewal is active, and you are on the Guido membership, then that would explain why €10 is coming out of your card account on a monthly basis.

There is no other way for cash to be pulled from your card by 48.

If you mean that your cash credit balance is depleting gradually (not by €10 at a time since that is impossible) then it may be due to using services that are paid for from your cash credit balance.

But, as I said, this cannot result in cash being pulled from your card - just from your cash credit balance.

Where are you roaming and what membership are you on?

If you are roaming outside of the EU then outgoing/incoming calls and outgoing texts are charged to your cash credit balance.

Hope this helps.

Re: Credit

dalyer — Mon, 13 Nov 2017 09:06:14 GMT

Did that help at all @tomdemio?