topic Re: Lack of connection abroad in Phones

Lack of connection abroad

hilaryc — Fri, 15 Sep 2017 13:56:42 GMT

Hi, I'm going to Nice today for the weekend and I've just remembered that when i was abroad earlier this year that my phone didn't connect up to networks for calls and texts (i could only use wifi). I tried connecting manually to networks and it still didn't work. If anyone has any suggestions I'd really appreciate it. Thanks a million.

Re: Lack of connection abroad

dalyer — Fri, 15 Sep 2017 14:22:36 GMT

You will need a Guido membership or nothing will work.

See here:

http://community.48months.ie/t5/Troubleshooting-Knowledge-Base/The-Roaming-Info-and-Troubleshooting-Guide/ta-p/45772

Hope this helps.

Re: Lack of connection abroad

hilaryc — Fri, 15 Sep 2017 14:38:07 GMT

Thanks Dalyer but i already have a Guido membership and it still doesn't work. Do you have any other ideas what it could be? Thanks.

Re: Lack of connection abroad

dalyer — Fri, 15 Sep 2017 15:12:11 GMT

You mean that you're abroad now and it's not working?

Is nothing working?

Calls, texts, data?

Can you search for and connect to a local network?

If not what happens?

Is roaming enabled?

Most people have no problems with EU roaming on a Guido membership except with data while roaming.

In that case it looks like checking the APN field of the internet settings and changing it back to 48months.liffeytelecom.com if it has changed from that and then rebooting or switching airplane mode on and then off sorts that problem out.

Hope this helps.

Re: Lack of connection abroad

dalyer — Fri, 15 Sep 2017 20:46:30 GMT

Any update @hilaryc?

Re: Lack of connection abroad

hilaryc — Sat, 16 Sep 2017 00:04:01 GMT

Hi dalyer. Sorry for not replying sooner. I only managed to get on wifi a little while ago. Yes, all working now (except for non-wifi data as you predicted). Thanks a million again for all your help. Have a nice weekend.

Re: Lack of connection abroad

dalyer — Sat, 16 Sep 2017 00:26:51 GMT

For data did you check your internet settings APN field to ensure that it's set (back?) to 48months.liffeytelecom.com?

Re: Lack of connection abroad

hilaryc — Sat, 16 Sep 2017 08:55:06 GMT

Yep, checked that after you said it the first time but it didn't change things. It would be ideal to have it but as long as i can call, text and use wifi it doesn't bother me too much that i can't use data. Thanks again for your help.

Re: Lack of connection abroad

dalyer — Sat, 16 Sep 2017 09:05:32 GMT

Ok that's odd.
If you do need to get data working then you'll need to contact 48 support as I don't know why it's not working right now.

Hope this helps.

Re: Lack of connection abroad

dalyer — Tue, 19 Sep 2017 09:59:53 GMT

Were 48 support able to help @hilaryc?

Re: Lack of connection abroad

hilaryc — Tue, 19 Sep 2017 10:22:57 GMT

I asked them around the same time I put up my first post on the discussion forum and the replies I got from you were more useful so I didn't ask them again. I'm home now, but I'll follow up with them again another time to find out if I should be able to use data abroad on Guido and if so, why I wasn't able to, because it would have been really handy to be able to do it.

Thanks again for all your help.

Re: Lack of connection abroad

dalyer — Tue, 19 Sep 2017 10:51:00 GMT

OK - that's a shame.

As I said many people seem to have had problems with data not working while roaming in the EU on a Guido membership even though this should work.

In at least some cases changing the APN field setting back to 48months.liffeytelecom.com from whatever it had changed to abroad and then switching the phone or airplane mode off/on rectified the problem and got data working while roaming.

In some cases this did not solve the problem and I'm not really sure what would fix it.

I can't understand why 48 have not been able to fix this issue - i.e. so that it just works and no manual reconfiguration is needed while roaming - or at least explain it in detail and provide a failsafe way of fixing it manually when it happens.

Re: Lack of connection abroad

hilaryc — Tue, 19 Sep 2017 11:35:49 GMT

Yeah, you would think that data roaming wouldn't be a problem. I've never had a problem doing it with other mobile providers so I'm not sure why it's a problem with 48. If I hear a reason from them I'll let you know. Thanks again.