topic Re: Service in Phones

Service

aoifepower — Tue, 12 Sep 2017 07:27:34 GMT

I've Gotton a new phone but can't seem to get service?

Re: Service

dalyer — Tue, 12 Sep 2017 07:52:17 GMT

What happens?

Any error messages?

If you scan for networks can you see and connect to 48?

Is the phone unlocked for use on any network?

Is it an iPhone?

If so you may need to put a small amount of cash credit on your account to cover the 25c cost of a UK SMS that the iPhone activation process sends behind the scenes after a while to get the phone working on certain networks.

This is due to the stupid way that Apple do things unfortunately.

Hope this helps.

Re: Service

aoifepower — Tue, 12 Sep 2017 15:32:49 GMT

No error messages
the phone is unlocked
Scanned for networks but no 48
It is an iphone

Re: Service

dalyer — Tue, 12 Sep 2017 15:37:25 GMT

Do you have any cash credit on your account?

It could be that the phone has not been activated on the network and this can take a little time after a reboot.

But it does require the ability to send a UK SMS behind the scenes to the Apple activation server in the UK and this will not happen if there is no cash credit to pay for it (at least 25c).

As I said this is due to the stupid way that Apple do things.

Hope this helps.

Re: Service

aoifepower — Tue, 12 Sep 2017 15:40:07 GMT

I have cash credit and have had the phone for24 hours now

Re: Service

dalyer — Tue, 12 Sep 2017 16:16:12 GMT

OK - I don't know so.

You'll have to contact 48 support and ask them for advice.

Hope this helps.

Re: Service

dalyer — Thu, 14 Sep 2017 14:46:56 GMT

Were 48 support able to help @aoifepower?

Re: Service

aoifepower — Thu, 14 Sep 2017 16:57:04 GMT

Yes they did it's working now thanks

Re: Service

dalyer — Thu, 14 Sep 2017 18:25:02 GMT

Great, glad you got sorted in the end.
What was the problem/solution?

Re: Service

ruby03 — Thu, 21 Jul 2022 12:57:31 GMT

I haven’t gotten service back since coming home from being abroad , is there any way to fix this ?

Re: Service

dalyer — Thu, 21 Jul 2022 13:12:07 GMT

@ruby03 wrote:
I haven’t gotten service back since coming home from being abroad , is there any way to fix this ?

Does the "Returned home?" section here help at all?

https://community.48.ie/t5/The-Knowledgebase/The-Roaming-Troubleshooting-Guide/ta-p/52179

BTW, you replied to a 5 year old thread which seems odd...