topic Re: Help in Phones

Help with iPhone - SIM not supported

elestel — Mon, 04 Sep 2017 11:36:48 GMT

Hi,
I smashed my iPhone screen today. My friend gave me his old iPhone which I reset and erased. I'm trying to set it up now with my info but it's saying that it doesn't support my 48 sim. Can you adv what I need to do please?
Thanks
Lou

*edited subject line to match the conversation*

Re: Help

dalyer — Sat, 26 Aug 2017 00:27:33 GMT

Is it unlocked for use on any network or is it locked to another network?
What error message do you get?

Hope this helps.

Re: Help

dalyer — Sat, 26 Aug 2017 07:17:57 GMT

Did that help at all @elestel?

Re: Help

elestel — Sat, 26 Aug 2017 07:41:01 GMT

Morning! It must be locked. He hasn't used the phone in ages. It's been in a drawer since he got an upgrade. Will I have to take it somewhere to have it unlocked?

Re: Help

dalyer — Sat, 26 Aug 2017 09:03:08 GMT

You need an unlocked phone on 48.
Maybe the network he used it on will unlock it?
If not then you may need to bring it somewhere else.
But an official unlock would be preferable on an iPhone to avoid issues thereafter.

Hope this helps.

Re: Help

elestel — Sat, 26 Aug 2017 09:24:05 GMT

It's not something he wants to deal with and I doubt Vodafone will talk to me as I don't have an account with them. I'll prob just take it to a shop to get them to unlock it. Thanks for your help

Re: Help

dalyer — Sat, 26 Aug 2017 09:31:01 GMT

It would take him five minutes to try here

https://nac.vodafone.ie

An official unlock is much preferable and possibly safer (especially with an iPhone) than an unofficial one.

Hope this helps.

Re: Help

elestel — Sat, 26 Aug 2017 15:44:04 GMT

Hi,
So contacted Vodafone and took it to a shop and both stating that the iPhone is unlocked. It appears to be a problem with the 48 sim. Do I need to order a new sim from you?

Re: Help

dalyer — Sat, 26 Aug 2017 15:49:41 GMT

What happens when you try the SIM?
You never clarified what message you get on screen when you try it.

Re: Help

elestel — Sat, 26 Aug 2017 16:07:34 GMT

It says invalid sim

Re: Help

dalyer — Sat, 26 Aug 2017 16:11:27 GMT

The SIM was working in your old iPhone?
If so then the SIM is unlikely to be the problem.

For what it's worth Apple have this to say about the "invalid SIM" message:

https://support.apple.com/en-ie/HT201420

Hope this helps.

Re: Help

elestel — Sat, 26 Aug 2017 16:25:59 GMT

Ya the sim is still working now in my old iPhone. I messaging you through a cracked screen!

Re: Help

dalyer — Sat, 26 Aug 2017 16:28:39 GMT

Did you try the advice that Apple provide in that link?

Re: Help

elestel — Sat, 26 Aug 2017 16:43:45 GMT

Most of it, I'll try it all again when I get home and have my laptop. Can't check now but I think it actually says unsupported sim rather than invalid sim

Re: Help

dalyer — Sun, 27 Aug 2017 01:41:04 GMT

If it's unsupported SIM then it may be an activation problem.
Due to the stupid way that Apple do things you may need to put some cash credit on your account to pay for a UK SMS message that gets sent automatically by the activation process.
Try that and see if it helps.

Hope this helps.

Re: Help

elestel — Sun, 27 Aug 2017 10:29:46 GMT

So what do I do? Just go into my account and top up credit or buy roaming txts?

Re: Help

dalyer — Sun, 27 Aug 2017 11:03:18 GMT

Just put €1 cash credit on your account.
You still haven't clarified what the exact message is though.

Hope this helps.

Re: Help

elestel — Sun, 27 Aug 2017 11:23:36 GMT

Put €1 on my account and doesn't look like it helped.
First it says Sim failure and when I press ok invalid sim comes up in the left corner where it normally says 48

Re: Help

dalyer — Sun, 27 Aug 2017 11:39:14 GMT

All I can suggest is trying another operator's SIM in it (e.g. borrow one from somebody for a quick check) to make sure that the phone itself is working.
If it is and the 48 SIM still doesn't work then you could try a replacement SIM but I doubt that will make a difference since your current SIM works in your old phone.
Other than that all I can suggest is that you contact 48 support and see if they can suggest anything.
Unfortunately iPhones are notoriously difficult to use on some networks due to the stupid way that Apple do things and the restrictions that they put in the way of owners using them as they like.

By the way do you know if your friend got this phone unlocked and, if so, how - e.g. officially by Vodafone or unofficially using jailbreak or the like?

Hope this helps.

Re: Help

elestel — Sun, 27 Aug 2017 14:30:39 GMT

Tried a Lyca mobile sim in it and it worked.
My friend didn't get it unlocked, apparently it was never locked.
Thanks for all your help but at this stage I'm ready to just give up now!