topic Re: Abroad in Phones

Abroad

eiliskav — Thu, 15 Jun 2017 23:35:04 GMT

Hi, I'm just arrived in Croatia and it's says I have no service, while I was told I would have data and calls and texts available to me? Is this just a reception issue or is there something wrong with connecting to the network?
Thanks

Re: Abroad

dalyer — Thu, 15 Jun 2017 23:41:43 GMT

Do you have a Guido membership that started on/after 13th June?

If not then EU roaming will not work for you.

See here:

https://community.48months.ie/t5/Most-Popular-Questions/Going-away-Using-48-when-roaming/m-p/44774#M229

If you do then since you seem to have an iPhone you need to look at this:

http://community.48months.ie/t5/Internet/EU-roaming-data-not-working-on-Guido/m-p/45400#M2433

Hope this helps.

Re: Abroad

dalyer — Fri, 16 Jun 2017 07:09:59 GMT

Did that help at all @eiliskav?

Re: Abroad

megan_rowe — Mon, 21 Aug 2017 17:57:02 GMT

I am also in Croatia with no service! I have tried this but as I don't have iOS 8 it didn't work, I have version 10.2.1, is there anything I can do? Really need my phone!!

Re: Abroad

dalyer — Mon, 21 Aug 2017 18:07:44 GMT

You tried what exactly?

You mean this?

http://community.48months.ie/t5/Most-Popular-Questions/iPhone-abroad-issue/td-p/36862/jump-to/first-unread-message

That's not iOS 8 specific and you need to be persistent to get it to work.

Blame Apple for the stupid way that they do things.

Hope this helps.

Re: Abroad

megan_rowe — Mon, 21 Aug 2017 18:16:41 GMT

I get as far as SIM applications, click 'when abroad' and nothing happens, I've tried clicking everything else in that menu and nothing happens! Maybe it's my phone?

Re: Abroad

dalyer — Mon, 21 Aug 2017 18:23:34 GMT

Did you try switching airplane mode on and then off and then trying the reconfiguration tip quickly so that it catches a local network just long enough to allow the setting to be changed?

You may have to try this many times before it works.

As I say it's due to the stupid way that Apple do things unfortunately.

Hope this helps.

Re: Abroad

megan_rowe — Tue, 22 Aug 2017 05:46:05 GMT

Managed to get signal. In the end I just turned my phone on and off because I could never get past the 'when abroad'. I must have done it about 15 times and one time it just connected straight away so I'll leave it now! Sorted, thank you for your help!

Re: Abroad

dalyer — Tue, 22 Aug 2017 07:53:47 GMT

Glad you got it working.
Were the able to make that configuration change once you got a signal?

Re: Abroad

megan_rowe — Tue, 22 Aug 2017 16:51:18 GMT

yea, now I have signal I can make the change, not that I need to now. But thanks for your help!

Re: Abroad

GerardM5390 — Wed, 01 Jun 2022 20:53:24 GMT

I'm going to Croatia in 2 weeks n worried my phone won't work. I was in England 2 weeks ago n it kept shutting off on me

Re: Abroad

dalyer — Wed, 01 Jun 2022 23:39:11 GMT

@GerardM5390 wrote:
I'm going to Croatia in 2 weeks n worried my phone won't work. I was in England 2 weeks ago n it kept shutting off on me

Check these links out but if that still doesn't help then you'll have to contact 48 support.

https://community.48.ie/t5/The-Knowledgebase/The-Roaming-Troubleshooting-Guide/ta-p/52179

Android: https://youtu.be/UOmV2muhFss

iPhone: https://youtu.be/ns4oixcKKVQ