topic Re: Roaming not working in Phones

Roaming not working

minmocas — Tue, 08 Aug 2017 13:37:48 GMT

Roaming is not working

Re: Roaming not working

dalyer — Tue, 08 Aug 2017 13:49:45 GMT

You'll need to post more detail than that if you want assistance.

Where are you roaming?

What membership do you have?

Remember that EU roaming will only work on a Guido membership.

Roaming elsewhere (North America, Oceania) will work on any membership but you need cash credit to pay for services.

Hope this helps.

Re: Roaming not working

dalyer — Tue, 08 Aug 2017 17:08:38 GMT

Any update @minmocas?

Re: Roaming not working

minmocas — Tue, 08 Aug 2017 17:46:44 GMT

I am on Guido. Traveling Croatia. Phone Samsung s7.

Re: Roaming not working

dalyer — Tue, 08 Aug 2017 17:58:39 GMT

Does anything work?
Calls and texts?
If you search for local networks can you connect to any?
Is roaming enabled?

Hope this helps.

Re: Roaming not working

minmocas — Tue, 08 Aug 2017 19:41:11 GMT

Nothing working. Sim card not supporting this network. Roaming is enabled...

Re: Roaming not working

minmocas — Tue, 08 Aug 2017 19:42:03 GMT

I am not first time abroad but after june 1 something goes wrong

Re: Roaming not working

minmocas — Tue, 08 Aug 2017 19:42:49 GMT

I try restart phone take card out nothing

Re: Roaming not working

chorn — Tue, 08 Aug 2017 20:01:32 GMT

@minmocas wrote:
I am on Guido. Traveling Croatia. Phone Samsung s7.

Same situation, Guido, in France, Samsung S7.

My wife (here also, 086 # too) has a Sony Z5 Xperia no problems, on same (French) network. She can text me, but not call me (I get texts, including one test from 48 yesterday- spent c 1 hour on chat). Changing networks makes no difference. When I try to make a call I get a 48? (Irish accent) message saying "not enough minutes, not enough credits" but account is good to go with many minutes free.

I've tried booting in safe mode to discount an app problem, taking out/reinserting SIM card, problem persists.

Phone worked fine last week (text, calls) before I left Ireland and everything else on it works OK now, just phone/text out problem.

I can start a new thread if better rather than hijack/piggyback this one.

Re: Roaming not working

lalalilly — Tue, 08 Aug 2017 20:19:16 GMT

I'm just back from Italy, my internet wouldn't work while I was there - roaming was switched on, tried everything. Left me in a right mess as I presumed I would be able to use my phone abroad to plan travel and use maps. I have the Guido package but still no joy.

Re: Roaming not working

minmocas — Tue, 08 Aug 2017 21:10:36 GMT

48 months should send apn settings. Because how you know each country you travel abroud network apn settings. My phone still no network in Croatia. First thing what I do when back home. Say gobye to 48 months. Better pay more and get perfect service. I am no time waste on my holls. Fixing my network

Re: Roaming not working

dalyer — Tue, 08 Aug 2017 21:34:50 GMT

For those who are roaming in the EU on a Guido membership and find that calls and texts work but internet/data does not they should check the APN configuration and if the APN field is not 48months.liffeytelecom.com already then set it to that. It may have changed to something else and changing it back to the 48 default may make data work if you then toggle airplane mode on and then off or reboot the phone.

For those who are roaming in the same situation but calls and texts are not working and manually scanning for a network and reconnecting does not help then they will probably need to contact 48 support for advice/assistance.

Hope this helps.

Re: Roaming not working

chorn — Tue, 08 Aug 2017 22:18:39 GMT

@dalyer wrote:

For those who are roaming in the same situation but calls and texts are not working and manually scanning for a network and reconnecting does not help then they will probably need to contact 48 support for advice/assistance.

Hope this helps.

if it's any use I find the text message # (SMC) ++353894300000 is in the phone when I startup but changes to +324750004001300 once I connect to F SFR|48 network here in France (presumably the SMC this network uses?). Could this be causing any of this? Thanks.

Re: Roaming not working

dalyer — Tue, 08 Aug 2017 22:33:45 GMT

The SMSC number is obviously only relevant to SMS and not calls or data.

I never checked it before while abroad but I would expect that in order to be able to send/receive SMS messages you would need to use the local network's SMSC.

I guess that this gets changed automatically when you connect to a foreign network while roaming.

Hope this helps.

Re: Roaming not working

chorn — Wed, 09 Aug 2017 10:28:43 GMT

dalyer wrote:

For those who are roaming in the same situation but calls and texts are not working and manually scanning for a network and reconnecting does not help then they will probably need to contact 48 support for advice/assistance.

The SMSC number is obviously only relevant to SMS and not calls or data.
I never checked it before while abroad but I would expect that in order to be able to send/receive SMS messages you would need to use the local network's SMSC. I guess that this gets changed automatically when you connect to a foreign network while roaming.

SMSC # = SMS only, yes. And changing for the network you're using abroad also makes sense.

But it's the "not enough minutes, not enough credit" message that seems to end an attempt at a call, so I'll start with support here and work from there. The fact I'm getting a message at all would seem to mean I'm getting through somewhere, and the phone is fine with WiFi and all other functions (like a useful doorstop atm).

If I can get to call it will probably sort text too. Thanks for your help.

Re: Roaming not working

chorn — Wed, 09 Aug 2017 12:26:05 GMT

@chorn wrote:
But it's the "not enough minutes, not enough credit" message that seems to end an attempt at a call, so I'll start with support here and work from there. The fact I'm getting a message at all would seem to mean I'm getting through somewhere, and the phone is fine with WiFi and all other functions (like a useful doorstop atm).

If I can get to call it will probably sort text too. Thanks for your help.

OK, 1st support put some credit on my phone to see if that eliminated the "not enough credit" issue- we knew my account had enough minutes.

Then in my case I had my wife's phone (48, Z5 Xperia, same French network) which had no problems with text or phone. So we put the SIM card in there over her vehement objections ("it will get infected"), eventually calmed with a light bulb analogy (we'll put the bulb/SIM in, if it works we know it's the light fixture/phone, if it doesn't we know the bulb/SIM is blown).

SIM didn't work in hers, so it has to be faulty SIM. Fortunately my sister-in-law is visiting week after next, so she'll bring a replacement SIM 48 is shipping to her.

Until then my phone works for everything else via WiFi so for calls/text I'm using Whatsapp, which I find terrific as a backup.

Just posting state of play in hope it helps others. I'll post again next week if new SIM doesn't work either.

Re: Roaming not working

dalyer — Wed, 09 Aug 2017 12:28:20 GMT

Thanks for posting back @chorn.

That's a bit of a pain alright but at least in your case WhatsApp is a usable stopgap.

I don't really undertand why SIMs seem to sometimes "go bad" like this.

It doesn't really make sense to me.

They're robust/durable items akin to the chips on credit cards which survive much more abuse in your bag/wallet/pocket.

Anyway - at least the info that you posted may help others in a similar situation.

Re: Roaming not working

minmocas — Fri, 11 Aug 2017 07:10:17 GMT

Finaly nothing happens. Contact sopport and they said can send new sim card to me. Because I try my sim card in 2 different phones and not working. Support agree is sim problem, but this is not helps for me. I bought local operatr sim card and working perfect. First thing what I do when back to Ireland. Get new network provider. Because I can not trust anymore 48months. Good luck everyone with 48months.

Re: Roaming not working

dalyer — Fri, 11 Aug 2017 08:33:35 GMT

That's a shame.
Sorry to hear that.
As I said I really don't understand why SIMs seem to go bad like this.

Re: Roaming not working

minmocas — Fri, 11 Aug 2017 08:54:10 GMT

I do not understand how is SIM bad, but this is reality. Was signal for me when i was in other country and do not work.Bad service. I some people use 48months only in Ireland not recommend use for roaming.