topic Re: Top up in Phones

Top up

stacy89 — Sat, 22 Jul 2017 19:06:54 GMT

I'm after adding credit twice and it has come out of my bank account and both times it hadn't come up on my acc

Re: Top up

dalyer — Sat, 22 Jul 2017 20:24:36 GMT

What do you mean by "credit" here?

Membership?

Add-ons?

Cash credit?

What does your My History page say about recent payments/purchases/topups?

http://www.48months.ie/my-48/my-history

What does your My 48 account page say about your current membership status and expiry date?

Does it list any "next" membership(s) in your Membership Planner?

https://www.48months.ie/my-48

My guess is that you bought two memberships but they stacked rather than starting immediately because your current membership hasn't yet run its full monthly course and expired.

A new membership will only start when the current one eventually expires.

Hope this helps.

Re: Top up

dalyer — Sun, 23 Jul 2017 09:50:53 GMT

Any update @stacy89?

Re: Top up

stacy89 — Mon, 24 Jul 2017 16:53:53 GMT

Nope its nothing to do with my membership I just started a new one the other day I just added like 2/3 euro just to send MMS messages and checked my bank today n it was taking out of it but still not on my acc??

Re: Top up

stacy89 — Mon, 24 Jul 2017 16:55:08 GMT

Cash credit and I checked my history n its not coming up on that but after coming out of my acc not good like

Re: Top up

dalyer — Mon, 24 Jul 2017 20:24:00 GMT

You'll have to contact 48 support so.

Hope this helps.