topic Re: Lost my phone in Other Help

Lost my phone

ciera — Wed, 08 Oct 2014 18:03:47 GMT

I lost my phone and I ordered a new sim card but I want my old number back on it

dalyer — Wed, 08 Oct 2014 18:15:07 GMT

See this key topic:

If you ordered a new SIM then log a support request asking 48 to switch your account/number/membership over to it.

Send them the 19 (?) digit SIM id number and the registration/activation code on the packaging.

A friend of mine did exactly this yesterday with a spare SIM and it all went smoothly and only took a couple of hours for 48 support to sort it out.

Hope this helps.

Anon — Wed, 08 Oct 2014 21:39:16 GMT

Let us know if you need further help with this, Ciera. Dalyers above links should be all you need! 🙂

ciera — Thu, 09 Oct 2014 09:54:50 GMT

How do I.go about sending them the 19 digit number thanks

dalyer — Thu, 09 Oct 2014 11:27:56 GMT

You need to log a support request.

How to do this is explained in the second link that I posted above.

Hope this helps.

ciera — Thu, 09 Oct 2014 13:12:11 GMT

How do I log a request

dalyer — Thu, 09 Oct 2014 13:36:16 GMT

Did you read the link that I posted above?!? 😐

ciera — Thu, 09 Oct 2014 14:01:08 GMT

I did but I just don't no how I go about login a request sorry

dalyer — Thu, 09 Oct 2014 14:06:11 GMT

The "how to get help" link explains how to log a support request.