topic Re: Internet access on Alcatel?? in Other Help

Internet access on Alcatel??

sinead_m — Wed, 19 Jun 2013 19:48:51 GMT

Does anyone know how to set up internet access on Alcatel OneTouch phone???

Re: Internet access on Alcatel??

dalyer — Wed, 19 Jun 2013 21:38:26 GMT

Have you tried the Tweakker APN app?

http://community.48months.ie/t5/Need-Help/Internet-Settings/m-p/474#M116

Hope this helps.

Re: Internet access on Alcatel??

sinead_m — Wed, 26 Jun 2013 16:54:27 GMT

Unfortunately, I can't download apps.. The only internet setting I can changeon my phone is the APN. I can't input any other information for the generic settings

Re: Internet access on Alcatel??

dalyer — Wed, 26 Jun 2013 16:59:22 GMT

Why can't you download apps? Can't you do this over wifi?

Are you saying that when you try to add a new APN you cannot edit any of the APN settings? That sounds very odd.

You might want to log a support request to see if 48 can help you with this:

http://help.48months.ie/requests/new

Hope this helps.

Re: Internet access on Alcatel??

sinead_m — Wed, 26 Jun 2013 17:12:22 GMT

No I don't have a smart phone, it just has wifi but no apps.

I can add an APN, which I did, but I cannot add the MMSC or any other settings, they are not on my phone.

Re: Internet access on Alcatel??

sinead_m — Wed, 26 Jun 2013 17:14:33 GMT

I also cannot contect a 48 agent..... Is rhere any way of talking to someone from 48 about this?

Re: Internet access on Alcatel??

dalyer — Wed, 26 Jun 2013 17:22:07 GMT

@sinead_m wrote:
No I don't have a smart phone, it just has wifi but no apps.

I can add an APN, which I did, but I cannot add the MMSC or any other settings, they are not on my phone.

Isn't your Alcatel OneTouch an Android SmartPhone? What exact model do you have?

http://www.alcatelonetouch.com/global-en/products/smartphones.html

If you have configured the APN and enabled data/data roaming then internet access should be working. Is it?

I presume you mean SMSC not MMSC? If you do have an Android phone then is this any use for setting the SMSC?

http://duykham.blogspot.ie/2010/04/how-to-change-smsc-number-of-android.html

What, if any, other settings can you not set?

Hope this helps.

Re: Internet access on Alcatel??

dalyer — Wed, 26 Jun 2013 17:21:14 GMT

@sinead_m wrote:
I also cannot contect a 48 agent..... Is rhere any way of talking to someone from 48 about this?

No - you have to log a support request here:

http://help.48months.ie/requests/new

or here if you can't log into your online account for some reason:

http://help.48months.ie/anonymous_requests/new

48 don't provide phone support:

http://community.48months.ie/t5/Most-Popular-Questions-Knowledge/How-to-get-help/ta-p/238

Hope this helps.

Re: Internet access on Alcatel??

sinead_m — Wed, 26 Jun 2013 17:28:41 GMT

It keeps saying I cannot access the support site. This has always happened too, is there another link to the support site or an email address?

Re: Internet access on Alcatel??

dalyer — Wed, 26 Jun 2013 17:36:11 GMT

Try this email address:

support@48months.zendesk.com

I found it here:

http://community.48months.ie/t5/Most-Popular-Questions/How-to-register-your-48-SIM/td-p/92

Hope this helps.