topic internet stopped working after i bought more. in Other Help

internet stopped working after i bought more.

alvaih — Thu, 11 Sep 2014 09:04:28 GMT

Well lads,

I ran out of internet 2 days ago and bough some this morning, says i have 1gb but my phone wont connect.

Im in school and i need it asap.

Re: internet stopped working after i bought more.

dalyer — Thu, 11 Sep 2014 09:37:46 GMT

What exactly does your online account say about your membership status, expiry date, allowance balances and add-on balances and expiry dates?

Did anything change in terms of your phone software or APN settings?

Are the APN settings still correct?

You may need to contact 48 support about this:

How to get help

Hope this helps.

Re: internet stopped working after i bought more.

alvaih — Thu, 11 Sep 2014 09:31:56 GMT

I have valid membership and all is as it should, my phone just doesnt connect to internet for no reason. I have sent a message to the support shortly after writing this post, i hope they solve it quick. Thanks for fast reply i'll mark it as solved as soon as its fixed.

Re: internet stopped working after i bought more.

alvaih — Thu, 11 Sep 2014 09:42:28 GMT

I tried turning off my connection and back on again and it just started working. Handy out 🙂

Re: internet stopped working after i bought more.

dalyer — Thu, 11 Sep 2014 09:44:13 GMT

Edit: posts crossed - we were on the same track!

Glad you got it sorted.

Do you still have data roaming enabled?

Are your APN settings still correct?

Does it help if you manually scan for networks and reconnect to 48 (or O2 if 48 is not listed)?

Or maybe power the phone off and on again?

If you dial *100*8# and hit send/call what does it return?

Hope this helps.