topic Re: Changing network to Go Conquer in Other Help

Changing network to Go Conquer

boxingkid — Thu, 21 Aug 2014 14:36:32 GMT

Hello

I have registered as a new customer with Go Conquer.

I am trying to transfer my existing no to Go Conquer. I have left my old SIM Card in my phone, completed the various questions & finally when I request a security code, am not receiving one on my phone. (my old contract has been cancelled so it would seem the sim card is no more good).

What can I do ?

Re: Changing network to Go Conquer

dalyer — Thu, 21 Aug 2014 14:57:16 GMT

If your old SIM is no longer active and you cannot get the porting security code then you will need to contact 48 support for assistance with the porting process:

How do I keep my old number?

How to get help

Hope this helps.

Re: Changing network to Go Conquer

boxingkid — Thu, 21 Aug 2014 20:15:57 GMT

Many thanks for your help.

Do you have a phone no. for the 48 support team ? I cannot trace one on the website ?

I will make contact with them regarding the porting process.

Thanks again.

Re: Changing network to Go Conquer

dalyer — Thu, 21 Aug 2014 20:51:15 GMT

There is no phone number - all support is done online.

See the links that I posted above - they explain how to contact support.

Hope this helps.

Re: Changing network to Go Conquer

boxingkid — Thu, 21 Aug 2014 22:35:43 GMT

Thank you for your speedy reply.

I tried the link however it is not possible to type in your enquiry.

It would appear the screen is "down".

Re: Changing network to Go Conquer

dalyer — Fri, 22 Aug 2014 00:14:55 GMT

You should try again.

I think that the forum was down temporarily earlier for some maintenance.

If you still can't log a support request using the links above then you can email them directly:

support@48months.zendesk.com

Hope this helps.