topic Re: Credit card in Other Help

Credit card

bebiok — Tue, 19 Aug 2014 13:36:29 GMT

Hi. Friend of mine can't top up using any visa credit card on his account. Have You any idea why is that. I can top up from my account as a gift no problem. Thanks

Re: Credit card

marionh — Tue, 19 Aug 2014 14:02:57 GMT

Hey @bebiok there is an issue currently when trying to top up on Android devices using the Chrome browser - any chance he is trying to do that? In that case using a different browser or a desktop computer instead should work better.

You can also top up by voucher in case it is still failing on the website (he should log a support ticket with the 48 agents though so they can troubleshoot the issue for him), see here.

Re: Credit card

bebiok — Tue, 19 Aug 2014 14:07:29 GMT

Ok. Thanks;)