topic Re: Cant use my phone in USA in Other Help

Cant use my phone in USA

Anon — Thu, 17 Jul 2014 13:43:02 GMT

I have topped up before coming to the USA and now I cant seem to send texts or make a call but I can receive texts from Ireland. I'm wondering if I need to sign up to any plans while here in the USA?

Re: Cant use my phone in USA

dalyer — Thu, 17 Jul 2014 13:51:07 GMT

There are no add-ons to cover services while in North America.

Outgoing/incoming calls and outgoing texts are charged from your credit balance.

Incoming texts are free.

If you can receive texts but not send them or make/receive calls then are you sure that your credit balance is non zero?

You say you topped up but do you mean you topped up/bought a new membership or that you topped up your credit balance?

Check your online account or dial *100# and hit send/call to check (I'm assuming that the short codes work when roaming abroad).

Hope this helps.

Re: Cant use my phone in USA

Anon — Thu, 17 Jul 2014 14:03:31 GMT

Hi, yes I topped up by €20 in my credit balance before I left Ireland. And my balance is now currently €20.01. But still unable to use my phone.

Re: Cant use my phone in USA

dalyer — Thu, 17 Jul 2014 14:08:59 GMT

OK - I don't understand why it doesn't just work so.

I know that iPhones can sometimes be funny when switching networks but in this case if you are receiving texts then presumably the basic network connectivity is OK.

But with cash credit on your account and presumably a current membership in place I don't know why you cannot make/receive calls or send texts.

Doubt it'll make any different but have you tried manually scanning for networks and trying another one?

Otherwise all I can suggest is contacting 48 support for assistance:

How to get help

Hope this helps.

Re: Cant use my phone in USA

Anon — Thu, 17 Jul 2014 14:15:46 GMT

Yes I tried to change network but still not working. I'll have to contact 48 assistance i think. Thanks for your help!

Re: Cant use my phone in USA

larkinc2 — Wed, 23 Jul 2014 16:33:43 GMT

I have the same problem, did you get an answer from 48?

Re: Cant use my phone in USA

dalyer — Wed, 23 Jul 2014 16:44:53 GMT

Presumably you have a valid/current membership and cash credit on your phone otherwise you won't be able to make/receive calls or send texts (although you will be able to receive texts)?

Re: Cant use my phone in USA

larkinc2 — Wed, 23 Jul 2014 17:30:29 GMT

Yes, I have membership and have topped up by 20euro but still all I can do is receive texts.

Re: Cant use my phone in USA

dalyer — Wed, 23 Jul 2014 18:23:59 GMT

OK that's obviously odd so.
You should contact 48 support about this.
Sorry I can't suggest anything else.

Hope this helps.