topic Re: My top up didn't update in Other Help

My top up didn't update

leannnnnnneeee — Thu, 10 Jul 2014 14:05:18 GMT

I topped up by €20 for the Don membership on the 9/7/2014 the money came out of my bank account but it hasn't updated in my 48 account

Re: My top up didn't update

dalyer — Thu, 10 Jul 2014 14:08:51 GMT

What does your online account say about your membership status, expiry date, allowance balances and cash credit balance?

https://www.48months.ie/my-48

What does your My History say about recent topups/purchases?

http://www.48months.ie/my-48/my-history

Hope this helps.

Re: My top up didn't update

leannnnnnneeee — Thu, 10 Jul 2014 14:12:51 GMT

The expire date is 16/7/14 I still have Internet and minutes left does the new membership not kick in until the 16/7 or when my balance runs out?

Re: My top up didn't update

dalyer — Thu, 10 Jul 2014 14:23:59 GMT

Your current membership expires at midnight on the 16th of July.

Your newly purchased membership has stacked and will kick in at midnight on the 16th July.

If you use up allowances on your current membership then it still lasts until 16th July and you may need add-ons to tide you over.

Add-ons

Regardless of what happens you current membership lasts until the 16th of July and a new membership cannot start before then.

Re: My top up didn't update

leannnnnnneeee — Thu, 10 Jul 2014 14:23:56 GMT

Yea that's grand thanks

Re: My top up didn't update

dalyer — Thu, 10 Jul 2014 14:25:28 GMT

Just to clarify - I presume that you see a stacked or "next" membership listed on your online account in addition to your current membership?

Or at least you see your expiry date as the 16th of August reflecting the fact that your current membership lasts until the 16th of July and is immediately followed by the next/stacked membership which lasts for another month?

Re: My top up didn't update

leannnnnnneeee — Thu, 10 Jul 2014 14:27:57 GMT

Yes under current I can see next which says until 16 th August which makes sense now.

Thanks for your help

Re: My top up didn't update

dalyer — Thu, 10 Jul 2014 14:44:31 GMT

OK - thanks for posting back.

Glad it all makes sense now.