topic Re: paid 10 euro membership but can't connect to internet with 1GB of data in Other Help

paid 10 euro membership but can't connect to internet with 1GB of data

Anon — Wed, 09 Jul 2014 19:51:52 GMT

I switched to 48 just recently and I paid for the 10 euro membership that allows me access to free texts to any network , 300 minutes call time to any network and 1GB of data for internet , everything works fine except any time I am In a non WiFi area and I turn on my data connection I can't connect to the internet and thus not allowing me to use the 1GB data allowance ....please help it'd be Much appreciated thank you 🙂

Re: paid 10 euro membership but can't connect to internet with 1GB of data

dalyer — Wed, 09 Jul 2014 21:22:12 GMT

You need to configure your internet settings.

See here:

Internet Settings

You seem to be using an iOcean X7 in which case the online configurator does not support that so the easiest way to configure it may be to download the Tweakker APN app over wifi and use that:

https://play.google.com/store/apps/details?id=com.tweakker

Hope this helps.

Re: paid 10 euro membership but can't connect to internet with 1GB of data

Anon — Wed, 09 Jul 2014 21:16:15 GMT

Thanks a million I'll try that 🙂

Re: paid 10 euro membership but can't connect to internet with 1GB of data

dalyer — Wed, 09 Jul 2014 21:23:02 GMT

And make sure that data roaming is enabled - I can't remember if Tweakker APN sets that but it's needed.

Let us know how you get on.

Re: paid 10 euro membership but can't connect to internet with 1GB of data

Anon — Wed, 09 Jul 2014 21:35:21 GMT

Hi again I tried the app you suggested and when I tried to activate it it told me I was roaming right now but I have not enabled data roaming 😕 but when I go to my settings it shows that I have data roaming ticked , any suggestions? I appreciate the help thank you 🙂

Re: paid 10 euro membership but can't connect to internet with 1GB of data

dalyer — Wed, 09 Jul 2014 21:44:21 GMT

Did it configure your APN/internet settings?

You need data roaming enabled because 48 is a virtual network operating on the O2 physical network.

When you enable data roaming does the carrier data connection work?

If necessary to test it manually disable wifi temporarily and see if you can browse to, say, google.com.

Hope this helps.

Re: paid 10 euro membership but can't connect to internet with 1GB of data

Anon — Wed, 09 Jul 2014 22:02:32 GMT

The app won't configure my settings unless I have data roaming enabled but from looking at my settings it shows I do , I can access the internet no problem as long as I have WiFi but once I turn it off and try and access it while the data connection is turned on it doesn't seem to work , whenever I go to the settings and I go to roaming and then data roaming it has that it is ticked which I assume means its turned on but it seems the app is telling me otherwise 😕

Re: paid 10 euro membership but can't connect to internet with 1GB of data

dalyer — Wed, 09 Jul 2014 22:08:45 GMT

OK. I don't know why that is.
I think that the app has always worked for me on various phones.
You'll probably have to configure the settings manually so.
See the link that I posted above.

Hope this helps.

Re: paid 10 euro membership but can't connect to internet with 1GB of data

Anon — Wed, 09 Jul 2014 22:10:31 GMT

No worries , thanks for the help, yea I'll check that out and see how it goes for me 🙂

Re: paid 10 euro membership but can't connect to internet with 1GB of data

dalyer — Thu, 10 Jul 2014 08:24:32 GMT

Did you get anywhere with this?

Re: paid 10 euro membership but can't connect to internet with 1GB of data

fernandorm — Tue, 23 Sep 2014 16:58:03 GMT

Hi there, I have also paid 10 euro membership sim card but Internet doesn't work on my samsung galaxy S II unless I enable the data roaming, but I am not sure of activating data roaming because it could mean that I will have to pay so many extra charges. What can I do? ShouldI enable data roaming or should I do another thing? Because I have completed all the steps and have configurated all the things I had to configure on my mobile phone.

I hope you answer me. Thank you very much , I am bit distressed with this because I cant use Internet unless I have wifi.

Re: paid 10 euro membership but can't connect to internet with 1GB of data

dalyer — Tue, 23 Sep 2014 17:19:53 GMT

You must enable data roaming.

It doesn't incur any extra cost.

It's simply necessary because 48 is a virtual carrier operating on the O2 network.

Hope this helps.

Re: paid 10 euro membership but can't connect to internet with 1GB of data

crawford — Tue, 23 Sep 2014 21:24:01 GMT

Hi I bought 10 euro credit and went to pay for it and I can't I don't have a credit card or bank last time it let you pay your membership from your phone balance

Re: paid 10 euro membership but can't connect to internet with 1GB of data

dalyer — Tue, 23 Sep 2014 21:57:27 GMT

Your post/query is not that clear.
Are you having problems topping up or buying membership?
Can you try another device and our browser?
Maybe post more details of your problem if possible?
If you have credit on your account and want to buy membership then you can do it by text.

Hope this helps.

Re: paid 10 euro membership but can't connect to internet with 1GB of data

fernandorm — Wed, 24 Sep 2014 16:37:41 GMT

Hi! Accidentally, I have lost my pin and puk code, so I can't use my SIM card and my phone number. How can I have another PIN code to can use my sim card?

Thank you very much.

King regards,

Fernando

Re: paid 10 euro membership but can't connect to internet with 1GB of data

dalyer — Wed, 24 Sep 2014 16:54:07 GMT

Your PUK is available from your online account.
See this key topic.

http://community.48months.ie/t5/Most-Popular-Questions/I-forgot-my-PIN-code/td-p/6834/jump-to/first-unread-message

Hope this helps.

Re: paid 10 euro membership but can't connect to internet with 1GB of data

fernandorm — Wed, 24 Sep 2014 17:04:17 GMT

Thank you very much

Re: paid 10 euro membership but can't connect to internet with 1GB of data

dalyer — Wed, 24 Sep 2014 17:18:47 GMT

No problem.
Glad it helped.

Re: paid 10 euro membership but can't connect to internet with 1GB of data

fernandorm — Mon, 13 Oct 2014 20:09:52 GMT

Hi! I would like to ask if there is any restrictions in sms or calls in my deal, because I can´t receive an sms I was supposed to receive from the bank on my mobile phone, and they have said to me it could be because of any restriction on sms I have.

furthermore, I would like to ask if when the dealexpires in a month since I did it, you take the money from the bank account or I have to deal again the contract. And if I want to stop paying by bank account, and start paying by cash in the supermarket, what do I have to do to change the way of payment?

Thank you very much for all.

King regards, Fernando.

Re: paid 10 euro membership but can't connect to internet with 1GB of data

dalyer — Mon, 13 Oct 2014 22:04:29 GMT

There should be no restriction on your SMSs that prevents you receiving them from the bank. You should ask 48 support about this.

http://community.48months.ie/t5/Need-Help/How-to-get-help/m-p/4038#U4038

Membership charges are not taken automatically by direct debit or standing order. You need to manually buy membership each month.

You can topup your credit balance by voucher. See here:

http://community.48months.ie/t5/Most-Popular-Questions/How-do-I-top-up-Overview-of-the-top-up-payment-options/m-p/120#voucher

You can then buy membership by paying for it from your credit balance.

Hope this helps.