topic Re: Phone service won't work in Other Help

Phone service won't work

hayleigh_malone — Mon, 07 Jul 2014 11:24:27 GMT

Can somebody help me. I'm abroad and ever since i've updated my carrier settings my phone service has stopped working, it gains full bars, then one and then says 'searching' or 'no service'. I've tried turning it off and back on, taking the sim out, resetting the data settings but nothing has worked. can anybody help?

Re: Phone service won't work

dalyer — Mon, 07 Jul 2014 11:38:28 GMT

Where are you?

Remember that roaming only works in the EU/rest of Europe, North America and Oceania.

Hope this helps.

Re: Phone service won't work

hayleigh_malone — Mon, 07 Jul 2014 11:41:11 GMT

Im in Spain, my service was working fine when i first arrived but ever since I updated my carrier settings it won't work

Re: Phone service won't work

dalyer — Mon, 07 Jul 2014 13:04:03 GMT

What do you mean you updated your carrier settings? What settings exactly?

Do you have a current membership?

Do you have cash credit or EU roaming add-ons?

Have you tried manually scanning for and connecting to different networks in case some work and some don't?

You might need to log a support query and ask 48 support for assistance:

How to get help

Hope this helps.

Re: Phone service won't work

Anon — Wed, 09 Jul 2014 09:39:04 GMT

Hi. I have the same problem. Can u tell me how the problem was solved if it was? Thanks

Re: Phone service won't work

hayleigh_malone — Wed, 09 Jul 2014 09:40:52 GMT

I recently updated to ios 7.1.2 and now my service wont work.. I cant call or text. Ive tried everything.. No Nacia it wasnt solved

Re: Phone service won't work

dalyer — Wed, 09 Jul 2014 11:18:33 GMT

What exactly doesn't work?
Any error messages?
No signal at all?
Or you get a signal but can't make/receive calls or send/received texts?
Have you tried syncing with iTunes to see if that helps?
Maybe it required reactivation on the 48 network? If so then iTunes will need to send a UK SMS which will cost 25c charged from your credit balance.
If none of this helps the you probably need to contact 48 support for assistance...

http://community.48months.ie/t5/Need-Help/How-to-get-help/m-p/4038#U4038

Hope this helps.

Re: Phone service won't work

Anon — Wed, 09 Jul 2014 12:02:59 GMT

What I have on my iphone is either ''no service'' or ''searching''. When I'm trying to select network manually, I am unable to do so because it says ''unable to load network list''. I have no idea what to do and I am not an apple specialist. I don't know how to fix it using itunes and I don't know how to remove my sim card without the remover tool. Please help. I'm waiting so long for 48 team response;/

Re: Phone service won't work

dalyer — Wed, 09 Jul 2014 12:17:09 GMT

It may need reactivation on the 48 network if something like settings were changed or iOS updated.

Just to clarify - iPhones seems to have a list of recognized networks but some networks (e.g. virtual networks such as 48) may not be in this list. So to get the iPhone to work it needs to be activated by syncing with iTunes and this may send a UK SMS which costs 25c from your credit balance so you need some cash credit on your account.

Try this and see if it helps.

If that doesn't help then maybe somebody with more current knowledge about iPhones than I have can comment or you will have to wait for 48 support to get back to you.

If you Google the errors that you get you will find information from people with similar problems but offhand I can't see any catch all fix.

Do you know if your iPhone was unlocked officially or was jailbroken?

Hope this helps.

Re: Phone service won't work

dalyer — Wed, 09 Jul 2014 12:19:19 GMT

@hayleigh_malone wrote:
I recently updated to ios 7.1.2 and now my service wont work.. I cant call or text. Ive tried everything.. No Nacia it wasnt solved

As above - was your iPhone ever jailbroken?

Re: Phone service won't work

dalyer — Wed, 09 Jul 2014 12:36:28 GMT

@nacia wrote:
What I have on my iphone is either ''no service'' or ''searching''. When I'm trying to select network manually, I am unable to do so because it says ''unable to load network list''.

Is this the error that you are getting?

Do you know how your phone was unlocked for use on any network?

Officially by an operator or Apple or unofficially in a phone store or by somebody else?

Hope this helps.

Re: Phone service won't work

hayleigh_malone — Thu, 10 Jul 2014 14:40:04 GMT

The problem is still not solved it continues to not have service

Re: Phone service won't work

dalyer — Thu, 10 Jul 2014 14:48:52 GMT

You never explained what you did to update your settings and why you did this if everything was working before:

http://community.48months.ie/t5/Need-Help/Phone-service-won-t-work/m-p/27323#M8646

When you said you updated your settings do you mean that you did this iOS update?

http://community.48months.ie/t5/Need-Help/Phone-service-won-t-work/m-p/27435#M8695

Some other stuff that may or may not be relevant...

Was your phone jailbroken?

Where did you buy it?

How did you get it unlocked?

Did you try the sync with iTunes while having a small amount of cash credit on your account?

If all else fails you may need to contact 48 support:

How to get help

Is roaming/data roaming enabled?

Hope this helps.

Re: Phone service won't work

hayleigh_malone — Thu, 10 Jul 2014 14:52:15 GMT

Yes i updated to ios 7.1.2 and then it updated carrier settings.. It has never been jailbroken and apple unlocked it.. Ive tried to sync with itunes while having cash credit but it didnt work thank you for your help

Re: Phone service won't work

dalyer — Thu, 10 Jul 2014 14:53:22 GMT

OK - I'm afraid I've no further ideas so you will have to try 48 support and see if they can assist. Sorry...

Re: Phone service won't work

hayleigh_malone — Thu, 10 Jul 2014 14:54:48 GMT

Thank you

Re: Phone service won't work

dalyer — Thu, 10 Jul 2014 14:56:11 GMT

Do you have a backup of the old/previous version of iOS that you can revert to to see if that works again? I can't recall (long time since I messed around with iPhones/iOS devices) but I think you can do this with iTunes?

Re: Phone service won't work

hayleigh_malone — Thu, 10 Jul 2014 14:58:32 GMT

I think i have back in ireland ill try that when im home thank you 🙂

Re: Phone service won't work

zach123456 — Wed, 24 Jun 2015 08:55:44 GMT

Hi my the service on my phone has just completely stopped working last night out of nowhere andnibhsve no idea what tondo can you help ?

Re: Phone service won't work

zach123456 — Wed, 24 Jun 2015 08:56:44 GMT

It just says selected network 48 unavailable