https://community.48.ie/t5/Other-Help/unreadable-title/m-p/27421#M8690 I topped my credit up by 20 euro just before I lost my sim, but online it says I only have 5 euro? Im new to 48 and havung problems before I even made a phone call off my new number! Not a happy camper! Wed, 09 Jul 2014 08:48:27 GMT Anon 2014-07-09T08:48:27Z https://community.48.ie/t5/Other-Help/unreadable-title/m-p/27421#M8690 I topped my credit up by 20 euro just before I lost my sim, but online it says I only have 5 euro? Im new to 48 and havung problems before I even made a phone call off my new number! Not a happy camper! Wed, 09 Jul 2014 08:48:27 GMT https://community.48.ie/t5/Other-Help/unreadable-title/m-p/27421#M8690 Anon 2014-07-09T08:48:27Z https://community.48.ie/t5/Other-Help/unreadable-title/m-p/27429#M8693 <P>Any chance you topped up your credit balance by €20 and then bought membership or add-ons costing €15 - e.g. Mitch or Doke for €15? If you did that then the cost of the membership or add-in is deducted from your credit balance. Your online account should clarify what topups and purchases you made under My History:</P><P>&nbsp;</P><P><A href="http://www.48months.ie/my-48/my-history" target="_blank">http://www.48months.ie/my-48/my-history</A></P><P>&nbsp;</P><P>If you lost your SIM then you should order a replacement choosing the "block" option:</P><P>&nbsp;</P><P><A href="https://www.48months.ie/my-48/change-my-sim" target="_blank">https://www.48months.ie/my-48/change-my-sim</A></P><P>&nbsp;</P><P>Hope this helps.</P> Wed, 09 Jul 2014 09:34:58 GMT https://community.48.ie/t5/Other-Help/unreadable-title/m-p/27429#M8693 dalyer 2014-07-09T09:34:58Z