topic Re: payment in Other Help

payment

Anon — Sat, 05 Jul 2014 09:06:08 GMT

Hi my card wont work ... but always did before ... need to buy internet add ons ..

Re: payment

dalyer — Sat, 05 Jul 2014 09:51:16 GMT

Oh dear ... that's frustrating...

Several people have reported online payment problems lately even when the cards previously worked. Some problems were reported as fixed recently but since then more people have reported problems...

I think you'll need to log a support query to get assistance from 48 support:

How to get help

In the meantime you could try topping up by voucher and buying stuff by text:

How do I top up? Overview of the top-up payment op...

How do I buy stuff by text?

Hope this helps.

Re: payment

franabelle — Sun, 06 Jul 2014 09:42:29 GMT

I'm having the same problem. Cannot add credit and I've tried several times. The payment page just refreshes. There's definitely a problem with the Web page..

Re: payment

dalyer — Mon, 07 Jul 2014 10:03:26 GMT

That may happen if you try to do it from your phone on the data (not WiFi) connection and you have run out of data allowance. In that case try WiFi or a computer. Otherwise see my suggestions in my previous post.

Hope this helps.

Re: payment

khan191 — Mon, 07 Jul 2014 17:25:08 GMT

Patment not going through by credit card... very unhappy for that

Re: payment

dalyer — Mon, 07 Jul 2014 19:36:41 GMT

Several people have reported online payments issues lately.

All I can suggest is that you log a support request to see if 48 can help you out.

In the meantine try topping up by voucher and then buying stuff by text or online from your credit balance.

See my earlier posts for links.

Hope this helps.

Re: payment

franabelle — Mon, 07 Jul 2014 22:52:09 GMT

Got onto a PC today and was finally able to add credit...

Thanks for the helpful suggestion. It's frustrating that you can't top up a mobile phone account using your phone though!

Re: payment

dalyer — Tue, 08 Jul 2014 09:32:09 GMT

My understanding of the problem is that with no data allowance left you can access pages on the 48 website but some payments require redirection to the external 3-D Secure/Verified By VISA site/pages and these are not accessible in this scenario. I presume what happens is that the payment fails so you are returned to the original page or something? This post from 48 support may be relevant here:

http://community.48months.ie/t5/Need-Help/Can-t-pay-by-card/m-p/27011#M8553

Hope this helps.