topic Re: ppl can't hear me in Other Help

ppl can't hear me

robert121 — Wed, 19 Jun 2013 16:26:51 GMT

When i make or receive calls i can talk to the person on the other end for 5seconds, den it gets noisy (like the wind blowing in the background) and they can't hear me.(i can hear them though) anybody know Wats going on?

Re: ppl can't hear me

dalyer — Wed, 19 Jun 2013 16:33:53 GMT

Are you sure that this isn't a handset rather than a network issue?

Can you try another handset with your 48 SIM to see if it's a handset issue?

Hope this helps.

Re: ppl can't hear me

robert121 — Wed, 19 Jun 2013 21:43:55 GMT

Im after tryin my sim in a different phone but same thing happening. It came back working today but den went again. I think the teckie team might need some time to sort it out.

Re: ppl can't hear me

dalyer — Wed, 19 Jun 2013 21:49:00 GMT

You should log a support query so if you haven't done so already:

http://help.48months.ie/requests/new

It may be a problem with your SIM that necessitates getting a replacement. You can do that here:

http://48months.ie/help/losthandset

but that will disable your existing SIM immediately leaving you offline until the new one arrives.

Alternatively get a free new SIM:

http://48months.ie/free-sim

and when it arrives DON'T register/activate it but instead log a support request asking 48 if they can activate it on your existing account/number.

Hope this helps.

Re: ppl can't hear me

robert121 — Wed, 19 Jun 2013 23:21:45 GMT

But Im only a member 2 weeks so the sim can hardly be broke by now, can it? I might try that over the next few days to give the team time. Cheers dalyer

Re: ppl can't hear me

dalyer — Wed, 19 Jun 2013 23:32:04 GMT

Ah - I'm just speculating as to what might be wrong - and I could be completely off track! 🙂 Best to test a bit more as you say and maybe log a support query anyway to get 48 on the case.

Hope this helps.