topic Re: dropping downloads in Other Help

dropping downloads

frankmcd — Sat, 14 Jun 2014 03:24:26 GMT

So, teo nights in a row, I've tried to download the same file.

First time, 165 mb of the ~400mb file downloaded. Useless. Had to download full thing again. Just tried to download it again, 24.5mb of it downloaded. Again, no good. has to be discarded.

Do i try to download again? Any chance of getting the 190 odd mb back? Just wondering. Where d you stand with dropped downloads? Where do I stand?

Thanks.

Re: dropping downloads

frankmcd — Sat, 14 Jun 2014 03:35:59 GMT

decided to try again 24.3mb this time.

Not on.

Re: dropping downloads

dalyer — Sat, 14 Jun 2014 13:22:49 GMT

Downloads can fail for a number of reasons including hosting server side issues. It's difficult to say whether or not the 48 network/data connection is at fault here without more information and investigation.

Maybe you should log a support query to ask 48 support about this to check if there's any issue on the network side?

How to get help

I doubt that they will "refund" you the lost bandwidth but you can always ask...

On a more general point ... for large downloads I would normally try to download over wifi and use a download manager that can resume downloads from the point at which they failed if necessary. Maybe such an app is available for your phone?

Hope this helps.