topic Re: Complicated Money Driven System in Other Help

Complicated Money Driven System

warrick — Tue, 10 Jun 2014 14:05:36 GMT

bought €20 top up voucher ad rang 1740 followed all,eter number and hash , go to account can get it to work, but get page asking to BUY this and fookin that AHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH

STOP COMPLICATING THINGS WHEN I DO AS PER YOU SAY THEN ADD MY CREDIT

Re: Complicated Money Driven System

warrick — Tue, 10 Jun 2014 14:14:46 GMT

EVERY OTHER NETWORK once you buy your voucher and top up on phone then YOU can use it to make calls but you clowns complicate the issue YOU NO GOOD MONEY DRIVEN USELESS !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

YOU HAVE MY MONEY SO GIVE ME THE CALLS I PAID YOU FOR

Re: Complicated Money Driven System

dalyer — Tue, 10 Jun 2014 14:25:45 GMT

Your posts are not that clear.

I don't understand what your problem is?

Is it that you have to topup your credit balance and then buy membership/add-ons from that credit balance in two steps?

If that's a problem then just buy stuff online with a card?

Or once you have topped up by voucher check your balance by dialing *100#

Handy short-codes

and then buy stuff by text:

How do I buy stuff by text?

You seem to be having problems, confusion and complaints about 48 since you started posting here:

http://community.48months.ie/t5/forums/recentpostspage/post-type/message/user-id/44494

Maybe 48 is not the right network for your specific needs?

Hope this helps.

Re: Complicated Money Driven System

warrick — Tue, 10 Jun 2014 14:31:07 GMT

MY POST is VERY CLEAR, but lets walk you through it SLOWLY OK,

1 buy top up voucher DONE

2 ring 1740 and enter voucher number then press # DONE

3 NO credit added so NO calls made

4 go to YOUR top up page and enter number AGAIN DONE

5 oops you already added that voucher AHHHHHHHHHHHHH

6 go to buy credit, add credit card WTF I DONT USE CC

7 instead of stupid responces with links, ohh hard job to do, TELL MY WHY MY CREDIT NOT ON MY PHONE

Re: Complicated Money Driven System

warrick — Tue, 10 Jun 2014 14:35:13 GMT

AS for your smart reply YOU have MY MONEY I have NO service,

and I dont need YOU telling me where I should spend MY MONEY

just do YOUR job and sort this out NOW

Drop the attitude your just a customer service rep

Re: Complicated Money Driven System

warrick — Tue, 10 Jun 2014 14:41:05 GMT

when you text *100#

it says your top up account ballance is 20.01 but I still cant make a CALL

Re: Complicated Money Driven System

dalyer — Tue, 10 Jun 2014 14:45:22 GMT

I don't have your money

I don't work for 48.

Please don't lecture me about what I should or should not do...

Whether you like it or not (and it seems not) 48 have a model whereby you buy membership/add-ons in advance by card or out of your credit balance. If you topup your credit balance by voucher and you want to buy membership/add-ons then you have to do the latter as a separate step. Most people seem to be able to cope with this without losing the head...

Hope this helps.

Re: Complicated Money Driven System

dalyer — Tue, 10 Jun 2014 14:49:45 GMT

@warrick wrote:
when you text *100#
it says your top up account ballance is 20.01 but I still cant make a CALL

What does your online membership say about your membership status, expiry date and allowance balances? I suspect that you need to buy membership or an add-on from your credit balance to be able to make calls. Most services are not charged directly from your credit balance. There are some exceptions:

Other call charges

Just to clarify once again

Step 1: topup your credit balance - e.g. by voucher or online by card.

Step 2: buy stuff online or by text and pay for it from your credit balance

Just topping up your credit balance will not allow you to make mobile/landline calls, send texts etc.

These key posts may be of use to you to help you understand how 48 works...

How do I top up? Overview of the top-up payment op..

Where has my credit gone?

Everything about membership

How do I buy stuff by text?

Handy short-codes

Hope this helps.

Re: Complicated Money Driven System

warrick — Tue, 10 Jun 2014 14:48:00 GMT

SO YOU GOING TO EXPLAIN, OR MAYBE TRY AND HELP?

OR YOU NOT LIKE US IRISH OR WHATS YOUR PROBLEM, DONT UNDERSTAND WHY YOU SEND MESSAGE AND THEN FAIL TO HELP CUSTOMERS

Re: Complicated Money Driven System

dalyer — Tue, 10 Jun 2014 14:49:31 GMT

@warrick wrote:
SO YOU GOING TO EXPLAIN, OR MAYBE TRY AND HELP?
OR YOU NOT LIKE US IRISH OR WHATS YOUR PROBLEM, DONT UNDERSTAND WHY YOU SEND MESSAGE AND THEN FAIL TO HELP CUSTOMERS

Did you read any of my replies?

What specifically do you not understand?

Hope this helps.

Re: Complicated Money Driven System

warrick — Tue, 10 Jun 2014 15:02:47 GMT

1 had text this morning sayin expired

2 bought voucher,added etc NO calls

3 payment history in MY 48 is only showing upto 1/2/14

4 text *100# says your ballance is 20:01

5 go to top up says voucher already used

Re: Complicated Money Driven System

dalyer — Tue, 10 Jun 2014 15:28:54 GMT

So you have already used the voucher and topped up your credit balance so I don't know why you are trying to use it again?

And while you have topped up your credit balance you have not bought membership.

You have to have membership to be able to use services.

And membership comes with certain bundled allowances for mobile calls, landline calls, texts and/or data&colon;

What's the deal?

As I have said already you can buy membership online and pay for it from your €20.01 credit balance or you can buy it by text:

How do I buy stuff by text?

Hope this helps.

Re: Complicated Money Driven System

dalyer — Tue, 10 Jun 2014 16:42:19 GMT

So did you buy membership and get sorted?

Re: Complicated Money Driven System

dalyer — Thu, 12 Jun 2014 15:12:06 GMT

Any update on this?

Does it all make sense and work OK now?