topic Re: Connection goes on and off in Other Help

Connection goes on and off

muizz — Mon, 09 Jun 2014 13:38:08 GMT

Hello,

I found out 48 connection (signal) on my phone goes off and off repeatedly since yesterday. Full bar E (EDGE) then 4-Bar 3G, 5-Bar 3G , 2-Bar 3G then No Service at all. Then the same cycle occurs until now.

Area: Wilton, Cork
Phone : iPhone 5S ios 7.1.1

Re: Connection goes on and off

dalyer — Mon, 09 Jun 2014 13:43:52 GMT

So it was working fine before this (for how long?) and only started doing this yesterday?

Did anything change on your phone - e.g. software update, sync with iTunes, SIM removed and reinserted etc.?

Try powering the phone off, taking the SIM out, reinserting it and powering on again - any difference?

Anybody else in your area on 48 and having the same problem?

Do you have another unlocked phone that you can try the SIM in?

You might want to contact 48 support in case they can advise:

How to get help

Hope this helps.

Re: Connection goes on and off

muizz — Mon, 09 Jun 2014 13:48:04 GMT

Exactly, it's only started doing this yesterday. I dont do any software update. Yes I did turned my phone on and off. I'm not sure whether other 48 users in my area have the same problem or nit. I dont have other unlocked phone with me right now is my other phone cannot use the nano-sim

Re: Connection goes on and off

dalyer — Mon, 09 Jun 2014 13:49:02 GMT

Ok - you probably need to contact support so.

See the link that I posted above.

Hope this helps.

Re: Connection goes on and off

muizz — Mon, 09 Jun 2014 14:22:05 GMT

Thank you 🙂

Re: Connection goes on and off

muizz — Tue, 10 Jun 2014 19:12:49 GMT

From my conversation with Apple Advisor & 48 person, the problem may arises from service distruption of O2 network in my area OR there is something wrong with my phone's antenna.

I'll be back in Ireland on September and if the same problem happens, I would conclude that there is something wrong with my phone (or O2 doesn't repair the distruption issue in my area )

Re: Connection goes on and off

dalyer — Tue, 10 Jun 2014 19:43:04 GMT

You mean you are not in Ireland now?

Does the phone work OK where you are now?

As usual it's a process of elimination to get to the root cause.

E.g. is it the SIM, phone hardware, phone configuration, network etc.?

Re: Connection goes on and off

muizz — Tue, 10 Jun 2014 19:53:01 GMT

No, I'm still in Ireland right now & I will enjoy my summer break abroad. If I had the same problem when I come home in September, then I'll take another step to solve this problem.

Re: Connection goes on and off

dalyer — Tue, 10 Jun 2014 19:55:23 GMT

If you had the time and the means it would be worth trying...

Your SIM in another unlocked phone
Another 48 SIM in your phone
Another carrier's SIM in your phone

as it might shed some light on the problem.

Hope this helps.

Re: Connection goes on and off

Anon — Wed, 11 Jun 2014 12:01:57 GMT

I'm in midleton cork and I'm having problems to. It keeps unregistering from the network so I have the manually search and connect

Re: Connection goes on and off

dalyer — Wed, 11 Jun 2014 12:23:48 GMT

Was it always this way for you or is this a recent development?

Is it only in certain areas or more generally?

Has anything changed with your phone recently - e.g. dropped it, software update etc.?

Can you try your SIM in another unlocked phone and see if the problem persists there?

You should probably log a support request to ask 48 support about this:

How to get help

Hope this helps.

Re: Connection goes on and off

josephd12 — Tue, 17 Jun 2014 21:12:21 GMT

having problems today in sligo with coverage.! tried my sim in another unlocked phone and still no coverage.!

Re: Connection goes on and off

dalyer — Tue, 17 Jun 2014 21:13:58 GMT

You should contact 48 support so.

See the link in my previous post above.

Hope this helps.