topic Re: Messages won't send & calls fail in Other Help

Messages won't send & calls fail

motorcrossmad12 — Fri, 06 Jun 2014 10:08:27 GMT

I got a text to say my guido membership was about to run out so I bought 10 euro credit and put it into my phone I then tried to send guido to 1745 it wouldn't send ? So I logged onto my 48 account and purchased the guido membership using the phone credit. I now can receive texts but can't send them as the fail and cannot ring anyone as it come up that the call has failed. Please help (iphone4)

Re: Messages won't send & calls fail

dalyer — Fri, 06 Jun 2014 10:10:33 GMT

What does your online account say about your

membership status - current and next if applicable
expiry date
membership allowance balances

I wonder if your current membership still has time left to run and you have used up your allowance balances?

If you bought a new membership while the old membership was in place then the old membership will still have to run its full monthly course before the new one will take effect.

Hope this helps.

Re: Messages won't send & calls fail

motorcrossmad12 — Fri, 06 Jun 2014 10:23:22 GMT

3/7/2014 ?

Re: Messages won't send & calls fail

dalyer — Fri, 06 Jun 2014 10:27:11 GMT

So there is just a current membership?

No "next" membership?

What about your membership allowance balances - mobile calls, texts, landline calls etc.?

If you have a membership in place, and your allowance balances have not been used up and everything worked on your previous membership then that's odd.

Any chance you breached the fair usage limits and got barred during your last membership and need to contact 48 support to lift the ban?

One way or another you might need to contact them to look into this for you:

How to get help

Hope this helps.

Re: Messages won't send & calls fail

motorcrossmad12 — Fri, 06 Jun 2014 10:34:13 GMT

Yea just a current !! I did get a few texts saying I'm going over my limit but I didn't think much of it ? How do I lift the ban ?

Re: Messages won't send & calls fail

dalyer — Fri, 06 Jun 2014 11:52:01 GMT

OK - sounds like you may have been barred for breaching the fair usage limits:

Fair Use Policy/ Acceptable Use Policy

You need to contact support to see if this is the case and, if so, to get the bar lifted - see the link in my previous post for how to contact support.

Note that if you breach the fair usage limits a second time then you are barred for good.

Hope this helps.

Re: Messages won't send & calls fail

motorcrossmad12 — Fri, 06 Jun 2014 11:16:02 GMT

Thanks mate