topic Re: topping up problem!! in Other Help

topping up problem!!

Anon — Mon, 26 May 2014 19:58:58 GMT

Ok, so I topped up today and its been about an hour since ive done so. Here's the problem...I went onto the history of my 48 and it stated that my top up was delivered but my internet won't work 😞 then I went into my 48 and it stated that my balance was €0.00 and that all I have is 300 minutes of network calls and texts. I hope someone can help out here as to why my top up isn't working 😞 thanks 🙂

Re: topping up problem!!

dalyer — Mon, 26 May 2014 22:19:50 GMT

This link explains why when you buy membership the money is removed from your credit balance:

Where has my credit gone?

If your internet is not working then (assuming you have a data allowance as part of your membership) then you need to configure your internet settings. Try the steps here:

http://tinyurl.com/kys43lv

Hope this helps.