topic Re: I topped up and it tells me I have 5gb but it won't work in Other Help

I topped up and it tells me I have 5gb but it won't work

thelmamccall — Thu, 01 May 2014 20:47:31 GMT

Re: I topped up and it tells me I have 5gb but it won't work

thelmamccall — Thu, 01 May 2014 20:48:33 GMT

My internet 🙂 why I hav Neva had any probs before...

Re: I topped up and it tells me I have 5gb but it won't work

dalyer — Thu, 01 May 2014 21:37:35 GMT

What does your online account say about your membership type and expiry date?

Re: I topped up and it tells me I have 5gb but it won't work

thelmamccall — Fri, 02 May 2014 09:42:56 GMT

I hav it til d 28/5/2014 I hav my txts nd free calls landline mins nd my 5.00 gb remaining on my internet I hav no 3G or anythin wen I turn it al on I hav no Internet can u fix Tis prob tanks..

Re: I topped up and it tells me I have 5gb but it won't work

thelmamccall — Fri, 02 May 2014 09:44:15 GMT

It's don membership to sorry I top up wit 20 every month always worked jus Tis time it hasn't...

Re: I topped up and it tells me I have 5gb but it won't work

dalyer — Fri, 02 May 2014 09:50:16 GMT

Did you do any software update on your phone recently?

What are your internet/APN settings right now?

If necessary you may need to contact 48 support.

If you cannot do this through the online form (seems flakey for many people including myself right now) use the email address:

support@48months.zendesk.com

Hope this helps.

Re: I topped up and it tells me I have 5gb but it won't work

dalyer — Fri, 09 May 2014 11:35:30 GMT

If your internet/APN/MMS settings are not correct then you should try to configure them again. The online configurator "automated service" should be able to do this for you:

Internet Settings

Hope this helps.